The Sales Specialist (Telephone Loan Processor) delivers member value thru telephone communication and serves as a primary contact point for members' new account requests. Demonstrates a highly motivated, positive, out-going, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending, new account, and sales opportunities with members who apply over the phone. Consistently demonstrates the ability to think independently, outside the box, by effectively responding to each individual member's unique situation. Commands a thorough knowledge of the lending, new account and overall service process to ensure maximum sales results. Demonstrates an unsurpassed commitment to exceptional member service and teamwork with each encounter. Is fully knowledgeable of all credit union products and services and is able to confidently offer appropriate solutions to fit member needs with adherence to operations policies and procedures. Is able to clearly and effectively communicate with members and all levels of staff in verbal and written form and is proficient with applicable technology.
Telephone Services Professionally answer all incoming requests and applications for loans and new accounts whether received via telephone or thru the on-line channel. Communicate underwriting philosophies, lending decisions, approval stipulations, loan, deposit and associated products and services, credit bureau reports, credit protection products, loan and deposit rates, lending and new account polices.
Cross-Sales Identify opportunities for the expansion of the product and service relationship with all members and offer additional appropriate products. This includes additional account relationships as well as other products and services offered by the credit union.
Referrals - Identify opportunities for the expansion of the product and service relationship with all members and refer the member to the appropriate staff who are able to provide that product or service such as mortgages and wealth management/investment and insurance services.
Sales Success Uses strong interpersonal skills and influence to consistently achieve sales goals. Displays confidence in presenting appropriate solutions to fit members' needs. Maximizes opportunities to sell credit union products and services to benefit member and enhance quality and depth of member relationship and profitability.
Results Orientation Is keenly aware of personal, team, departmental and organizational-wide goals and is able to prioritize work to achieve funding goals. Demonstrates the ability to excel in a high stress environment and is able to meet goals and deadlines. Demonstrates professional persistence and overcomes obstacles to maintain above average closing ratios.
High school diploma or equivalent. Associates degree preferred.
Two years related experience. Prior lending experience a plus.
Exceptional written, verbal, and interpersonal communication skills.
Technologically Astute Demonstrates the ability to use technology to effectively and efficiently perform job functions.
Obtain Michigan credit life and disability insurance license within 6 months of hire date.
Obtain NMLS license within 9 months of hire date.
Able to work extended hours as scheduled.
Ability to work in a call center environment.
Ability to work in a fast paced, high energy environment with strong multi-tasking skills.
Credit Union ONE Of Michigan