Kent State University Kent , OH 44243
Telephone Interviewer II --Intermittent
To conduct telephone surveys for research and serve as a resource to Telephone Interviewer I employees. Reports to designated supervisor.
Additional Basic Function if applicable:
Examples of Duties:
Duties/essential functions may include, but not be limited to, the following:
Contact designated list of respondents and persuade callers to participate.
Explain purpose of survey and explain confidentiality of responses.
Ask questions strictly adhering to survey scripts.
Listen carefully, accurately and record responses into computerized system.
Maintain records and reports as required.
Serve as resource to Telephone Interviewer I employees.
Periodically covers the Supervisor Station/phone when necessary.
Perform related duties as assigned.
Work effectively with some oversight from shift supervisor or lab supervisor
Follow established protocols and standards.
Exceed minimum standards for caller participation.
Additional Examples of Duties if applicable:
High school diploma or GED. A minimum of four months' experience as telephone interviewer.
Basic Computer Applications Word Processing, Keyboarding
Persuade callers to participate
Adhere to a very specific script
Record information accurately while listening
Read, write, and accurately follow oral and written instructions
Preferred Qualifications if applicable:
Asterisk (*) indicates knowledge, skills, abilities which require assessments
Light work-Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Incumbent must be able to communicate with others. Confined to one area for extended periods of time; may work varied hours and shifts to include nights and weekends.
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.