Support Telephone Banking teams in the sales and servicing of consumer clients.
Assist in identifying and selling loans and essential services to customers and prospects.
Accurately prepare and process loan approval and closing documents, clear loan documentation deficiencies, provide ongoing servicing of the portfolio, maintenance past due accounts and resolve customer account problems.
High school diploma or GED with a minimum of 6 months experience in a sales or service position.
Experience in loan documentation or support.
Proficient in Microsoft Word, Excel, Outlook and other office support systems and programs.
Outstanding spoken and written communication.
Excellent customer service skills.
Excellent organizational skills.
Ability to multi-task in a high paced environment.
Ability to work with multiple applications simultaneously.
Strong ability to prioritize work.
Ability to work cohesively with other departments.
First Citizens Bank