Telephone Banker Assistant

First Citizens Bank Raleigh , NC 27611

Posted 3 weeks ago

Position Description:

  • Support Telephone Banking teams in the sales and servicing of consumer clients.

  • Assist in identifying and selling loans and essential services to customers and prospects.

  • Accurately prepare and process loan approval and closing documents, clear loan documentation deficiencies, provide ongoing servicing of the portfolio, maintenance past due accounts and resolve customer account problems.

Position Requirements:

Basic Qualifications:

High school diploma or GED with a minimum of 6 months experience in a sales or service position.

Additional Requirements:

  • Experience in loan documentation or support.

  • Proficient in Microsoft Word, Excel, Outlook and other office support systems and programs.

  • NMLS registration.

  • Outstanding spoken and written communication.

  • Excellent customer service skills.

  • Excellent organizational skills.

  • Ability to multi-task in a high paced environment.

  • Ability to work with multiple applications simultaneously.

  • Strong ability to prioritize work.

  • Ability to work cohesively with other departments.

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Telephone Banker Assistant

First Citizens Bank