Telephone Agent 1 Full Time

Provident Financial Services Jersey City , NJ 07097

Posted 6 days ago

Iselin, NJ

Provident Bank, a multi-billion dollar NJ bank, is seeking a telephone agent for our call center in Iselin, NJ. We provide paid training. . Candidates must have excellent verbal communication skills. Biingual Spanish a plus.

Full-time: Candidates must be available between 8:00 am and 7:00 pm with rotating Saturdays 9:00-2:00

POSITION SUMMARY

Under close supervision, this position responds to basic customer inquiries regarding deposit and loan accounts as well as services offered by the bank. Agent will need to reach individual service goals and minimum sales goals.

This is the less experienced of the 2 levels. Incumbent is expected to handle routine and basic duties of the job.

MAJOR JOB RESPONSIBILITIES

Independently responds to customer inquiries regarding all loans and deposit accounts ensuring security procedures are not breached. Resolves customer concerns and distributes all relevant data gained from call center contacts to appropriate departments by using email and queues.
25%

Independently responds to customer inquiries regarding the Bank's online banking, bill pay

services and ATM and debit card services, including reviewing transactions, identifying

merchants, resetting pins and passwords, Regulation E inquiries and general research of

paid items. Ensures security procedures are not breached and all relevant information gained from call center contact to appropriate departments by using email and queues.
25%

Reaches or exceeds individual's sales goals.
20%

Meets or exceeds individual service including but not limited to 24 hour follow-up, adherence to schedule, call monitoring scores and unavailable time.
20%

Processes and prepares for mailing loan by phone applications and regulatory documentation. Coordinates loan closings with clients and branch management.
5%

Stays abreast of any new and/or changes to existing bank and department policies and

procedures, products, services and marketing trends to ensure customer satisfaction
3%

Performs other related duties.
2%

SUPERVISORY RESPONSIBILITIES

None.

SKILLS AND TRAINING

Good interpersonal and verbal communication skills.

Ability to read and interpret scripts, safety rules operating and maintenance instructions and

procedure manuals.

Ability to listen and communicate effectively on the phone.

Ability to sell and/or make appointments and/or obtain qualified leads by telephone.

Basic knowledge of keyboard and PC skills.

Ability to add, subtract, multiply and divide monetary units and to perform arithmetic operations with the use of a calculator.

Ability to work scheduled hours.

EDUCATION

High school diploma or GED

WORK EXPERIENCE
0 - 2 years

LICENSES AND/OR CERTIFICATES

Licenses and Certifications Expiration Date

None

WORKING CONDITIONS

Work is typically performed in an office environment. Noise levels are usually moderate.

HAZARDS

The hazards are mainly those present in a normal office setting.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management

Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and LGBTQ



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VIEW JOBS 10/12/2019 12:00:00 AM 2020-01-10T00:00 Iselin, NJ Provident Bank, a multi-billion dollar NJ bank with branches in NJ and eastern PA has an opportunity for a PT call center customer service agent. Candidates must have exceptional communication skills - TRAINING PROVIDED! Hours are Monday-Friday 2pm-7pm and rotating Saturday's 9-2. Minimum pay is $15 per hour. POSITION SUMMARY Under close supervision, this position responds to basic customer inquiries regarding deposit and loan accounts as well as services offered by the bank. Agent will need to reach individual service goals and minimum sales goals. This is the less experienced of the 2 levels. Incumbent is expected to handle routine and basic duties of the job. MAJOR JOB RESPONSIBILITIES Independently responds to customer inquiries regarding all loans and deposit accounts ensuring security procedures are not breached. Resolves customer concerns and distributes all relevant data gained from call center contacts to appropriate departments by using email and queues. 25% Independently responds to customer inquiries regarding the Bank's online banking, bill pay services and ATM and debit card services, including reviewing transactions, identifying merchants, resetting pins and passwords, Regulation E inquiries and general research of paid items. Ensures security procedures are not breached and all relevant information gained from call center contact to appropriate departments by using email and queues. 25% Reaches or exceeds individual's sales goals. 20% Meets or exceeds individual service including but not limited to 24 hour follow-up, adherence to schedule, call monitoring scores and unavailable time. 20% Processes and prepares for mailing loan by phone applications and regulatory documentation. Coordinates loan closings with clients and branch management. 5% Stays abreast of any new and/or changes to existing bank and department policies and procedures, products, services and marketing trends to ensure customer satisfaction 3% Performs other related duties. 2% SUPERVISORY RESPONSIBILITIES None. SKILLS AND TRAINING Good interpersonal and verbal communication skills. Ability to read and interpret scripts, safety rules operating and maintenance instructions and procedure manuals. Ability to listen and communicate effectively on the phone. Ability to sell and/or make appointments and/or obtain qualified leads by telephone. Basic knowledge of keyboard and PC skills. Ability to add, subtract, multiply and divide monetary units and to perform arithmetic operations with the use of a calculator. Ability to work scheduled hours. EDUCATION High school diploma or GED WORK EXPERIENCE 0 - 2 years in a customer service environment LICENSES AND/OR CERTIFICATES Licenses and Certifications Expiration Date None WORKING CONDITIONS Work is typically performed in an office environment. Noise levels are usually moderate. HAZARDS The hazards are mainly those present in a normal office setting. This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Provident Financial Services Jersey City NJ

Telephone Agent 1 Full Time

Provident Financial Services