Touro University Nevada New York , NY 10007
Posted 2 weeks ago
Overview
Are you looking for a work-from-home opportunity that makes a difference in peoples' lives? As a Telemarketer / Admissions Assistant for Touro University's NYSCAS you'll be reaching out to prospective students who are interested in following their dream of an education or career change and scheduling appointments for them with our admissions counselors. Our students come from all walks of life and often have full-time jobs and families to take care of. As the first point of contact between them and NYSCAS it would be your job to make a warm inviting impression while providing that extra push to take the next step when needed. A clear speaking voice and good energy is essential. You'll be making a high volume of phone calls and emails each week using provided scripts and guidelines and booking appointments for prospective students via a CRM. All phone calls and emails will be recorded and selectively reviewed as a team on a weekly basis to ensure that we are serving our prospective students as best we can.
*To receive an interview please include in your cover letter a link to an audio or video file (~30 seconds long) in which you introduce yourself and state why you would be a good fit for this role. We look forward to receiving your application! This is a remote limited term position with renewal each year. #
Responsibilities
Make phone calls to prospective students using supplied script and guidelines
Be persuasive when scheduling appointments
Know how to effectively field questions that cannot be answered on the spot
Become knowledgeable about the college; know how to express why NYSCAS would be a good fit
Schedule appointments during phone calls in coordination with admissions counselors' schedules
Make detailed notes about each call and lead status using CRM
Send follow-up emails and/or enroll leads into an email sequence using CRM
Attend weekly meetings to review progress and performance
Maintain an open line of communication with the admissions staff
Qualifications
Education/ Experience
Knowledge/ Skills/ Abilities
Clear speaking voice
Sales ability
Positive attitude and high energy
Patience and empathy
Computer skills
Ability to make repetitive phone calls without losing positivity
Ability to improvise and adapt during live phone calls while adhering to guidelines
Ability to respectfully deal with complaints
Willingness to receive constructive criticism and take detailed direction
Maximum Salary
USD $20.00/Hr.
Minimum Salary
USD $16.00/Hr.
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