Telehealth Virtual Assistant

New York Presbyterian New York , NY 10007

Posted 3 months ago

Location

New York, New York

Shift:

Day (United States of America)

Description:

Join the Information Technology team at New York's #1-ranked hospital.

Telehealth Virtual Assistant

This is your opportunity to provide world class technology solutions that will directly impact the quality of a patient's life. At NewYork-Presbyterian Hospital Information Technology is at the forefront of our patient experience. Joining our team will give you the opportunity to develop your career while creating solutions and services that will improve the welfare of others. If growing your career in technology while creating solutions that improve the lives of others inspires you, then a career at NewYork-Presbyterian Hospital awaits you.

We are looking for a Virtual Assistant to provide technical assistance to our NYP OnDemand Virtual Visit patients. NYP OnDemand is a suite of digital health services for patients and providers, delivering care and expertise form Columbia Doctors and Weill Cornell Medicine. It allows patients to easily communicate with our doctors from their mobile phone, tablet, or computer.

The Virtual Assistant will assist patients with registration, scheduling, and general set up for their Virtual Visit. They will also answer questions on basic technical issues and offer advice to solve them. An excellent Virtual Assistant should have good technical knowledge and be able to communicate effectively. They should also be customer-oriented and patient when dealing with difficult situations. The goal is to provide high quality customer service for our patients.

Preferred Criteria:

  • Bachelors Degree
  • 2-3 years of customer experience/customer support experience

Required Criteria:

  • GED Certification/Equivalent or High School Diploma

  • Strong customer services skills

  • Excellent phone etiquette

  • Basic understanding of computer, smart device hardware, mobile and web applications

  • Ability to diagnose and resolve basic technical issues

Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.

  • #1 in New York, "America's Best Hospitals 2017-2018." - U.S.News & World Report
  • 2019 "Best Places to Work: Employee's Choice." - Glassdoor
  • 2018 "Employees' Choice: Top CEOs" - Glassdoor
  • 2018 "America's Best Employers." - Forbes
  • 2018 "150 Top Places to Work in Healthcare." - Becker's Healthcare
  • 2018 "Top-Rated Work Places: Best Hospitals" - Indeed

Discover why we're #1 in New York and a best employer at: nyp.org/careers

NewYork-Presbyterian Hospital is an equal opportunity employer.


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Telehealth Virtual Assistant

New York Presbyterian