Telehealth Patient Navigator

New York Presbyterian New York , NY 10007

Posted 3 months ago

Location

New York, New York

Shift:

Day (United States of America)

Description:

Join the Information Technology team at New York's #1-ranked hospital.

Telehealth Patient Navigator

This is your opportunity to provide world class technology solutions that will directly impact the quality of a patient's life. At New York Presbyterian Hospital Information Technology is at the forefront of our patient experience. Joining our team will give you the opportunity to develop your career while creating solutions and services that will improve the welfare of others. If growing your career in technology while creating solutions that improve the lives of others inspires you, then a career at New York Presbyterian Hospital awaits you.

We are looking for a Telehealth Patient Navigator to provide assistance to our NYP OnDemand patients. NYP OnDemand is a suite of digital health services for patients and providers, delivering care and expertise form ColumbiaDoctors and Weill Cornell Medicine. It allows patients to easily communicate with our doctors from their mobile phone, tablet, or computer or through purpose-built telemedicine devices in our hospitals.

The Telehealth Patient Navigator will assist patients, both virtually and in-person, with registration, scheduling, and general set up for their telehealth visit. They will also answer questions on logistics and basic technical issues and offer advice to solve them. An excellent Telehealth Patient Navigator should have good technical knowledge and be able to communicate effectively. They should also be customer-oriented and patient when dealing with difficult situations. The goal is to provide high quality customer service for our patients.

Preferred Criteria

  • Bachelor's Degree from an accredited college or university

Required Criteria

  • High School Diploma or GED

  • Excellent oral and written communication skills

  • Diverse and culturally sensitive customer service skills

  • Basic computer skills (Microsoft Word, Excel)

Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.

  • #1 in New York, "America's Best Hospitals 2017-2018." - U.S.News & World Report
  • 2019 "Best Places to Work: Employee's Choice." - Glassdoor
  • 2018 "Employees' Choice: Top CEOs" - Glassdoor
  • 2018 "America's Best Employers." - Forbes
  • 2018 "150 Top Places to Work in Healthcare." - Becker's Healthcare
  • 2018 "Top-Rated Work Places: Best Hospitals" - Indeed

Discover why we're #1 in New York and a best employer at: nyp.org/careers

NewYork-Presbyterian Hospital is an equal opportunity employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinical Trial Nurse Navigator

The Leukemia & Lymphoma Society

Posted 4 days ago

VIEW JOBS 8/15/2019 12:00:00 AM 2019-11-13T00:00 Why LLS Why LLS: How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families.Join us and give new meaning to the word, "job." Overview Works with patients, family members and/or health-care providers to assist patients in their efforts to identify appropriate clinical trials and help overcome obstacles to enrollment. Utilizes nursing assessment skills, online databases, and information from clinical sites to determine qualification for particular trials. Educates patients about their diagnosis, and the risks and benefits of both standard of care and clinical trial treatment options. Supports patients and family through decisions around treatment options, including decisions to end treatment. Collaborates with the Information Resource Center to provide education, services and support to patients and family members. Serves as primary resource to LLS's Information Resource Center (IRC) for guidance around all aspects of clinical trials. Additional Position Information Reports to: Manager, Clinical Trial Support CenterSupervises: NA Status: Full-time consultant This opportunity offers the option to work remotely/from home. Responsibilities * <li>Independently maintain own caseload of patients seeking enrollment into clinical trials; this includes assessing, educating, and objectively presenting information to patients about available treatment options, including clinical trials * Use problem solving skills to help patients overcome obstacles to enrollment * Collaborates with LLS's Information Resource Center to educate and support patients and family members in their efforts to understand their diagnosis, treatment options and available services * Serve in consulting role to the Information Resource Center about clinical trials * Maintain/increase knowledge and understanding of hematologic cancers, blood and bone marrow transplant and psychosocial aspects of living with cancer * Contribute to continual process improvement of clinical trial support procedures * Develop effective working relationships within the Leukemia & Lymphoma Society and with trial site staff, investigators, sponsors, patient and professional organizations * Exhibit comprehensive understanding of ethical standards and Federal Regulations in human subjects research Qualifications Education & Experience Requirements: * Bachelor's degree in Nursing; Masters preferred. Master's degree in non-nursing area considered. OCN certification preferred. Current RN licensure required * Oncology experience preferred; specialty training in Oncology/Hematology preferred; clinical research preferred Position Requirements: * Bilingual in English/Spanish preferred * Outstanding critical thinking, problem-solving, and collaboration skills * Excellent ability to communicate verbally and in writing * Ability and desire to excel in independent work and in a team environment * Demonstrated commitment to independent learning and skill enhancement * Expertise in Microsoft Office including Excel, Word, and OneNote * Occasional travel to national oncology/hematology meetings and meetings at the National Office of LLS Disclaimer The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Leukemia & Lymphoma Society (LLS) does not accept resumes from third party recruitment/search firms. Please do not forward resumes to LLS employees or any company locations or email addresses. LLS is not responsible for any fees related to resumes not solicited by LLS Recruiting. The Leukemia & Lymphoma Society (LLS) is an Equal Opportunity Employer. The Leukemia & Lymphoma Society New York NY

Telehealth Patient Navigator

New York Presbyterian