Telehealth Nurse

Greater Lawrence Family Health Center Methuen , MA 01844

Posted 2 months ago

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 600 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) a Telehealth Nurse. Telehealth Nurses perform all functions necessary to ensure that calls are handled efficiently and professionally, promoting overall customer service and satisfaction. Communicates information, makes recommendations, and verifies patient understanding regarding the patient's healthcare issues and/or concerns. Performs initial phone triage and educates patients. Ensures the quality of the service provided by maintaining current knowledge of department resources, policies, service delivery measurements and nursing triage assessments.

  • Promptly answers all incoming calls in a polite and professional manner using the appropriate uniformed script.

  • Exercises nursing skill and care in giving advice according to nation guidelines and GLFHC policy, responding with the appropriate standard of care for a specific case -- and documents both care instructions and the patient's responses.

  • Develops an assessment of the patient's problem based on the conversation with the patient. Hears not only what the patient says, but also have the ability to interpret such subtle indications as the tone of voice, hesitations or incomplete responses.

  • Answers and addresses clinical questions sent by patients via the patient portal.

  • Schedules routine and acute appointments for patients based on their needs.

  • Correctly communicates non-urgent nursing messages to nursing team utilizing the electronic medical record system.

  • Reviews lab results as they come in and determines need for immediate notice to a provider for action.

Requirements Bilingual, Spanish and English.

  • Current MA RN or LPN license.

  • Current BLS certification.

  • Must be a graduate of an accredited nursing program.

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Public Statement

This health center is a Health Center Program grantee under 42 USC 254b and a deemed Public Health Service employer under 42 USC 233 (g)-(n). No one will be denied access to services at GLFHC due to inability to pay; there is a discounted/sliding fee schedule available based on family size and income.

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Telehealth Nurse

Greater Lawrence Family Health Center