Telehealth Coordinator

At CCHS, our goal is to grant equal access to healthcare no matter the economic, social or employment status of our patients. We aim to provide superior patient care! If you have a passion for helping people, for mission work and would like to combine that passion with your skills, this may be the position for you.

POSITION SUMMARY

To provide efficient access for patients to an RN for clinical questions and prescription refills. This position will assist in CCHS' ability to improve overall compliance to medical care and obtain shared savings goals by increasing care coordination and risk assessment.

KEY RESPONSIBILITIES

• Function independently in a highly collaborative environment, maintaining personal professional responsibility for assessing all symptom-based encounters.

• Assess patient issues over the phone to determine appropriate place of care (i.e. clinic appointment, priority care, or ED)

• Respond to patient requests for refills, results, and other clinical questions

• Determine patient's perception of his/her immediate needs and concerns, identifying the patient's desired course of action.

• Collect subjective and objective data from the patient, family, and/or caregiver, and other sources as available and necessary, utilizing critical thinking and interpreting data as collected.

• Arrange data collected in a sequential manner to address anticipated or immediate needs of patients using critical nursing judgement.

• Utilize critical thinking and clinical judgement to select and apply the appropriate decision support tools to each patient encounter.

• Apply evidenced-based decision support tools, instruments, and other resources relevant to the provision of nursing care utilizing telehealth technology, critical thinking, and clinical judgement.

• Analyze and synthesize available data, information, and nursing knowledge relevant to the presenting health situation to identify patterns and variances in health as well as gaps in care.

• Utilize clinical reasoning when investigating, focusing, verifying, clarifying, comparing, ruling-out, and processing patient data and information.

• Document the information and data collected in a telephone encounter that is understandable and clearly follows the SBAR format.

• Assist clinic staff by completing patient call backs that are overdue or outstanding

• Provide support to clinic LPNs and CMAs as it relates to clinical questions and situations that require a higher level of clinical judgement or assessment.

• May perform other duties as necessary

Requirements

POSITION REQUIREMENTS

Education: degree in nursing

Experience: 2-to-3 years clinical experience in acute or ambulatory care setting; preferred ambulatory care coordination experience

Skills/abilities: using an electronic health record to resolve patient concerns; assisting patients over the phone to accomplish training and give/receive instructions; compose coherent written English

Licenses/certifications: RN