Telecommunicator

The telecommunicator acts as a primary emergency contact, a general information center and a message relay center for the campus. This position coordinates dispatch and deployment of Security and Facilities personnel.

This position is a part-time, benefit eligible, hourly position with a hiring range of $19.90 - $24.88 per hour. The position is 20 hours per week.

Some of the hours worked could also qualify for hourly shift differential rates and weekend shift differential.

• Hours worked between 6 p.m. and 12 a.m: an additional $1.50/hr

• Hours worked between 12 a.m. and 7 a.m: an additional $3.00/hr

• Hours worked on weekends an additional $1.00/hr.

Core Responsibilities

• Works in the Public Safety Telecommunications Center as the primary telephone contact for college matters after regular business hours, on weekends and during academic breaks 365 days a year.

• Answers calls to emergency and business telephone lines and email. Serves as the first point of contact regarding emergencies, complex incidents and requests for service.

• Prioritizes calls and initiates emergency protocols and notifications as needed. Handles sensitive information discreetly and maintains necessary communications with law enforcement, fire departments, rescue squads, and hospitals.

• Coordinates dispatch and deployment of college personnel through professional radio and telephone communications.

• Monitors life safety and facility systems, including fire & security alarms, 911 call notifications, and HVAC systems for alarms associated with ammonia leaks, temperature fluctuations, pump failures and water levels.

• Monitors the card access system to ensure the security of buildings, identify unauthorized access attempts, issue appropriate access privileges and maintain lock/unlock schedules.

• Documents communications, activities and incidents in a shift log.

• Provides educational information and referral services to community members.