Telecommunicator (Broughton Hospital)

Telecommunicator (3rd Shift)

This is a repost.  Previous applicants do NOT need to reapply.

Broughton Hospital is currently accepting applications for a Full Time Telecommunicator (Administrative Specialist I) positions to work on 3rd Shift. The primary purpose of this position is to serve as a Telecommunicator for Broughton Hospital, J. Iverson Riddle Developmental Center, North Carolina School for the Deaf, Western Regional Vocational Rehabilitation Facility, and Department of Agriculture lands within Burke County. Duties are assigned by the Police Chief and/or the Police Major. Some work-related duties may be requested by other disciplines (CEO, Clinical Director, Administrator On Call, Physician On Call, etc.)

This position is responsible for answering incoming emergency calls, directing them to the appropriate destinations, dispatching police officers, operating the Division of Criminal Information (DCI) system, and serving as the initial contact person during emergencies. This position is also responsible for setup and operations of the emergency operations center during an emergency or disaster.

Other responsibilities of this position include maintaining logs, assigning motor fleet vehicles, monitoring and alerting of the ET system, maintaining and disbursing funds for the cashier's office, and monitoring of fire alarm systems. This Unit is also responsible for initiating the Broughton Emergency Code System for emergencies that occur on Broughton campus as well as alerting Burke County EMS and Morganton Public Safety when needed for all facilities within the Broughton Police Department's jurisdiction.

Normal working hours are a Rotating 3rd Shift from 12:00am to 8am. However, flexibility in work schedule may be required for training or to meet hospital needs.

• This position is designated Mandatory and must report or stay over during adverse weather events.

Salary Grade:  NC08

Recruitment Range:  $36,682 - $64,194

Position Number(s):  60044712

Exam Plan:  24-04544

To receive credit for all your work history and credentials, you must list the information in the "Work Experience" section of your NC State application form. Any information listed under the text resume section; Additional Information or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they clearly possess the following:

• Experience working in Emergency Dispatch Center and/or Medical Facilities Operations Center

• Experience operating a multi-line phone system

Management prefers candidates with the following:

• Current DCI Modules 1, 2, & 3 Certifications or the ability to obtain within 6 months of hire

• 5 years of experience working in emergency dispatch or medical facility operations center

• Experience providing quality customer service

• ICS Certifications or the ability to obtain within 6 months of hire

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;

or equivalent combination of education and experience.About the Facility:

Broughton Hospital operates 382 beds and is one of the three regional psychiatric hospitals with statutory responsibility for operating as part of the Division of State Operated Healthcare Facilities (DSOHF).  With the North Carolina Department of Health and Human Services, we provide help and support to North Carolinians, and their families, experiencing mental illness. Our hospital serves the western thirty-seven (37) counties of North Carolina, as part of the state's system of care and treatment for persons with mental illness.

About the Department of Health and Human Services  

The NC Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and in order to accomplish this, we hire only the most dedicated and caring individuals.     Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace.   We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.

Compensation and Benefits

The state of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).   Employees also receive paid vacation, sick, and community service leave.

  In addition, paid parental leave is available to eligible employees.   Visit website (Link - NC OSHR: Benefits) for State Benefits.

The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled.

For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR.