Telecommunications Technician

How you move is why we're here.

Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $34.07 - $52.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

• First line of support for the users
• All Telecommunications tickets in Cherwell auto assigned via round-robin to the technicians
• Moves / Adds / changes on the Avaya Platform, as well as integrated third-party applications
• Hands-on system management
• Performing system backups
• System monitoring
• Carrier contact and on-site support
• Vendors contact and on-site support
• Regularly monitoring, maintenance, and troubleshooting the Avaya Aura platform
• Assisting end-users with issues related to their phone devices and configuration
• Optimize phone feature usage
• Assist in assessing connectivity problems for remote users
• Assists in UC and CC deployments
• Smart hands for project work
• Collaborating with departments and end-users on requirements for tech-related projects
• Documentation of enterprise (Design Docs, training materials)
• Project Management activities
• Planning for capacity and scalability
• Provide after-hours support
• Over see the installation of telecommunications equipment and infrastructure
• Monitoring voice network performance and connectivity
• Knowledge of Avaya Aura solutions (Communication Manager, System/Session Manager, Messaging).
• Supports emergency operations on an as needed basis, work may be required as project arise or issues warrant.
• Assisting in troubleshooting day-to-day telephony issues reported by end users and/or technical teams.
• Participating in technical training sessions relating to integrated telephony applications.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.