Telecommunications Support Analyst

Freightquote Eden Prairie , MN 55344

Posted 7 months ago

Telecommunications Support Analyst

Office location for this position: 14900 Charlson Rd, Eden Prairie, MN 55347 USA

The Service Desk team at C.H. Robinson is looking for a Telecommunications Support Analyst who will respond to and fix issues for telecommunication and mobile devices. In this role, you will provide and create a positive end-user experience, work to solve problems and collaborate with and escalate complex issues to the Sr. Telecommunications Support Analyst. As C.H. Robinson continues to grow and invest in delivering innovative technology solutions to both internal and external customers, you have a unique opportunity to join our talented team of technologists and make an impact on our digital transformation journey. In order to accomplish this, the ideal candidate will be customer centric, accountable, adaptable, collaborative, and passionate about technology.


  • Analyze issues, determine root cause, and take action to fix problems related to telecommunication and mobile device systems' software and hardware.

  • Work with users to analyze the issue, research to find a resolution and guide them through the steps to resolve.

  • Work directly with the vendor to resolve plan discrepancies or mobile device issues.

  • Test and evaluate new telecommunication hardware and software through direction from senior team members.

  • With the direction from senior team members contribute to improving telecommunication policies and procedures by analyzing the current work, attending transition meetings, and raising issues regarding how users use the hardware and software.

  • Draft knowledge base articles in partnership with content management team to support rollout of policy changes.

  • Partner with senior team members to coordinate setting up equipment for new employees and help implement software changes.


Required Qualifications:

  • Possess two or four year degree in a technical field or is in the process of completing a degree with 2 years of comparable work experience

  • Minimum 1 year work experience with voice infrastructure

  • Minimum 1 year experience troubleshooting telecommunication hardware and software systems

  • Minimum 1 year experience troubleshooting mobile device hardware and software

Preferred Qualifications:

  • Troubleshooting experience with Avaya Phone systems, iPhone and Android Devices

  • Customer service oriented with verbal and written communication skills

  • Understanding of telecommunication systems, commonly used concepts, practices and procedures

  • Ability to perform technical analysis of software, hardware related to telecommunication and mobile devices

  • Able to collaborate with other teams and build relationships with the business and IT

  • Experience working in a geographically and culturally diverse team

  • Strong organization, prioritization, self-motivation, and problem resolution skills

  • Experience with Network or VoIP Certification


We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K with company match, employee stock purchase plan, as well as a broad range of career development opportunities.

About C.H. Robinson

Become a part of our team of over 500 talented IT Professionals. Work in collaborative, Agile development environment. Find continuing challenges and work with committed leaders. Stay with us we're large enough to build global solutions, but small enough to make real impacts as individuals.

C.H. Robinsonaccelerating careers with immense opportunities and professional growth within the global supply chain industry. Start here. Accelerate here.

Every individual working at C.H. Robinson is integral to the success of our customers and our company. C.H. Robinson is a Fortune 500, global company that values teamwork, initiative, accountability, and integrity from its employees. We work globally and innovate daily to enhance and execute supply chains that move goods around the world. The fast pace of the logistics industry translates into a high-energy and collaborative workplace environment. We are empowered to make decisions, help our customers grow, and accelerate our careers.

No matter the product being shipped or from which corner of the globe, C.H. Robinson can help make it happenquickly, securely, and reliably. Through personal connections and solid relationships, our employees use their in-depth knowledge, robust tools, and global network to help customers reach their goals quickly. Whether shipping by plane, rail, ship, or truck, C.H. Robinson has the knowledge, flexibility, and dedication to deliver the goods that make our world go 'round.

Join the 12,000 employees worldwide who are accelerating their careers at C.H. Robinson.

Equal Opportunity Employer

C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran

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Telecommunications Support Analyst