Telecommunications Specialist

Position Number: 22090148

County: Pulaski

Posting End Date: 05/03/2024

Anticipated Starting Salary: 39696

The Department of Public Safety's mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state's premier public safety agency.

This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings.

If you are requesting veteran's preference, please include your DD214.

Preferred

• The formal education equivalent of a High School Diploma or GED.

• Minimum 2 years' experience of emergency communications and/or dispatch training in

receiving, evaluating, transmitting, and monitoring emergency and/or non-emergency requests via telephone and/or radio for police, fire and/or medical services

• Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication, and conflict resolution skills

Required

• ACIC level I and II certification
• ALETA Basic Telecommunications training certification.

Role:

• The Telecommunications Specialist is responsible for performing emergency and non-emergency dispatch and/or communication services. This position is governed by state and federal laws and agency policy and

procedure.

Responsibilities:

• Answers and responds to emergency and non-emergency calls

• Monitors, responds to and logs radio transmissions and activity

• Contacts by phone other agencies or services as needed and provides details of the situation for response

• Maintains records, and logs related to telecommunication operations on computer database

• Gathers and prepares information for requested reports by researching records and recordings and ensures the integrity of data and corrects and updates as required

• Interacts with the public/coworkers in many different and sometimes critical situations, through telephone or in person

Position Information

Class Code: D081C

Grade: GS05

FLSA Status: NON-EXEMPT

Salary Range: $32,405.00 - $46,987.00

Summary

The Telecommunications Specialist is responsible for performing emergency and non-emergency dispatch and/or communication services. This position is governed by state and federal laws and agency policy.

Functions

Answers and responds to emergency and non-emergency calls. Monitors, responds to, and logs transmissions and activity. Takes calls on reported crimes or incidents and, when needed, prepares written reports and forwards information to appropriate personnel/authorities for investigation or processing. Contacts other services as needed and provides details of the situation for response. Interacts with the public/coworkers in many different and sometimes critical situations, through telephone or in person. Maintains records, and logs related to telecommunication operations on computer database. Gathers and prepares information for requested reports by researching records and ensures the integrity of data and corrects and updates as required. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of operating procedures used in telecommunication operations. Knowledge of Federal Communication Commission rules and regulations related to telecommunications. Knowledge of computers and software application programs. Ability to demonstrate the operation of telecommunication equipment. Ability to operate standard office equipment. Ability to understand and communicate department policies and procedures. Ability to maintain communication records and logs.

Minimum Qualifications

The formal education equivalent of a high school diploma; plus two years of experience and/or training in communications or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market: Little Rock