Operates PBX consoles including physicians' answering service and hospital paging systems. Processes calls, for Medstar Montgomery Medical Center and Physician's Answering Service.
High School Diploma or equivalent
1 year of experience with multi-line or computerized answering service or as PBX Operator is preferred
Knowledge, Skills & Abilities
Ability to communicate with all levels of internal and external customers
Ability to read write and speak English clearly
Basic computer skills for data entry
Basic knowledge of medical terminology
Bilingual in conversational Spanish is a plus but not required
Primary Duties and Responsibilities
Technical: Answers, processes and documents all incoming calls to the hospital and the physicians' answering service.
Answers and processes incoming calls utilizing specified call answering structure in a timely manner.
Directs incoming console calls to the appropriate department/person.
Assists in-house callers with placing outside calls as needed.
Supplies patient information, information about meetings, directions to MMMC, etc. as needed.
Announces pages on overhead paging system for physicians, personnel or authorized public announcements and maintains appropriate related documentation.
Locates physicians, personnel and visitors in meetings, etc. when paging is not adequate under urgent circumstances.
Responds to emergency calls on a priority basis.
Alerts hospital personnel to emergency code situations according to established procedures and completes related documentation.
Monitors alarm systems for fire, ETO, security, blood bank, medical gases and notifies appropriate personnel when alarms are activated or for other reported emergencies.
Documents/relays messages received on the physician answering service per established procedures and provides caller information as needed.
Administrative and Support: Performs administrative duties and provides support as needed.
Provides and documents the release of patient TTY and volume control telephone equipment for hearing impaired persons.
Updates Physician Whereabouts information in the XTEND database as needed.
Assists with training of new hires as needed.
Development: Identifies learning needs and proactively engages in advancement of knowledge.
Participates in training and development activities.
Attends hospital sponsored training programs as required by the department.
Meets all mandatory obligations.
Organizational knowledge: Works effectively within and between departments.
Participates in departmental projects.
Participates in interdepartmental activities when asked.
Demonstrates a constructive approach during all interactions
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.