Telecommunications Operator

Under general supervision, on an assigned shift, receives and processes high volumes of telephone crime reports, condenses this information on an input-output device, advises alternate courses of action, and processes requests for information from citizens and police personnel utilizing telecommunications devices; operates various computerized systems to generate reports

• Codes various types of information into machine compatible formats.

• Processes information from the public regarding criminal activities into a concise description of events at a precise location.

• Processes information from police personnel and citizens on stolen and recovered motorized vehicles, stolen licensed plates and carjacked vehicles.

• Verifies with speed and accuracy vehicle information for police personnel, citizens, automobile insurance companies, and automobile repossessions by operating an input-output terminal device keyboard.

• Provides timely and accurate responses to inquiries to citizens regarding the recovery, condition and location of stolen vehicles; general auto theft reporting procedures and other general information inquiries.

• Processes miscellaneous precinct calls and auto pound inquiries.

• Enters incident reports, stolen car records and official complaints into a CRT or manually prepares such reports as required, and performs other related clerical duties.

• Processes citizens' emergency call requests in situations where City 911 emergency call operations are impaired.

• Determines if calls require immediate police response transfers and coordinates call to 911 operators.

• Telephones reports of such activity to public safety communicators and provides concise description and location of such activity.

• Prepares incident reports and performs other related clerical activities as required.

High School graduation or GED.

One year of recent customer service experience including one year of recent office experience that required the exercise of responsibility for methods and results.

KNOWLEDGE OF:

• Office work, terms, and equipment.

• Standard English grammar and spelling usage.

SKILL IN:

• Typing and keyboarding with speed and accuracy.

• Performing clerical tasks with speed and accuracy.

• Observation.

• Use of personal computers and common office software.

ABILITY TO:

• Categorize crime and produce reports based on knowledge.

• Type brief and concise verbal statements.

• Concurrently perform multiple duties with accuracy.

• Demonstrate visual and auditory acuity, and good speech and voice modulation.

• Demonstrate willingness to assume responsibility, and initiative and resourcefulness in performance of duties.

• Demonstrate mental alertness and emotional stability.

• Demonstrate tact in dealing with the public, police personnel, and co-workers.

• Take direction from supervision.

• Participate in and attain on-going training to remain current in work methods and procedures.

Work Environment

Work is performed primarily in an office environment. The Detroit Police Department is a 24/7 operation. Must be flexible, will be assigned to day, afternoon or midnight shift.

Evaluation Plan

• Computer Based Test: 30%
• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: P/F
• Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 - 15 points

• Detroit Residency Credit:   15 point