Telecommunications Operator - Access Center - Full Time 8 Hour Rotating Shift (Non-Exempt) (Non-Union)

To provide voice, paging and emergency communication for the organization, business partners, and community served for the hospital.

Essential Duties:

• Demonstrates competency in the quality of work and knowledge of the job pertinent to the functioning of a Telecommunications Operator: Assist in the process of directing incoming and outgoing calls. Assist in proper processing of all code emergencies upon request via alarm panel or person to person. Assist in proper processing of all messages taken that are stored within the SDC IntelliDesk Call Processing System, at USC/Norris and USC/ University Hospitals to insure doctor / patient confidentiality. Assist in ensuring that all schedules housed within the Telecommunications department are kept up to date and readily accessed when needed. Assist in proper processing of all doctor and staff contact information and makes sure it is kept up to date and kept within the confines of the department.

• Maintains warm, courteous and professional behavior while conducting call processing procedures: Maintains consistent accuracy in message taking and the relaying of given information. Maintains a cooperative demeanor with irate callers and maintains the utmost of professionalism

• Assists with staff and patient call processing concerns with the utmost of professionalism.

• Demonstrates compliance to JCAHO requirements that are enforced by Telecommunications management.

• Monitors 23 alarm panels (USC/ University Hospital) and 6 alarm panels and (USC/Norris Cancer Hospital).

• Compiles call log information, pulling necessary data from SDC/ IntelliDesk at USC/Norris and USC/University Hospitals upon request.

• Assists with processing of conference calls for medical and hospital support staff.

• Effective prioritization of tasks, allocation of time and ability to adapt in a changing technological environment.

• Ensures all request for overhead paging are announced with clear and concise professionalism.

• Ensures current information is available on all medical staff and their coverage for the time they are away.

• Respectful and courteous at all times with professionalism in accordance to employee conduct policy.

• Basic typing and computer experience especially Microsoft Word.

• Works a consistent 40 hour week as a full-time employee an a set shift.

• Can work independently as well as part of a team.

• Always willing to take on new challenges and projects.

• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req Proficient verbal and written communication skills.

• Req Capable of communicating with all levels of employee-administrative to staff.

• Req Proficient in Microsoft Software (Word and Excel).

Preferred Qualifications:

• Pref Experience in health care industry.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $19.20 - $29.77. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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