Telecommunications Officer (Communications Officer)

Anne Arundel County, MD Annapolis , MD 21401

Posted 3 weeks ago

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Position Description

The position is located in the office of Information Technology (OIT) in Annapolis, MD.

This position will assist the Chief, Telecommunication Services in the overall management of the Telecommunications Division to include all aspects of the wired telephone systems, wireless telephone systems, 911 telephone systems, the County's 800 MHz Public Safety radio system, the County's fiber optic network, budgets, managing the County's telecommunications infrastructure (Conventional TDM and VoIP) equipment to include daily MAC work in the Cisco VoIP Unified Communications Manager and Cisco Unity Connection Voicemail System in a large enterprise environment; and duties to more effectively manage and service telecommunications needs.

This is full performance professional work in assisting the Chief of Telecommunications in the management and maintenance of infrastructure and equipment to include aspects of planning, consulting, contracting, servicing and billing telecommunications services and equipment.

Work involves participating with and supervising Telecommunications Vendors involved in all aspects of planning, consulting, contracting, maintaining, servicing and billing telecommunications services and equipment. Work is performed with considerable independence within established policies and procedures.

Examples of Duties and Knowledge, Skills and Abilities

Assist Chief in the overall management of the Telecommunications Division. Includes but not limited to: all aspects of the wired telephone systems, wireless telephone systems, 911 telephone systems, the County's 800 MHz Public Safety radio system, the County's fiber optic network, budgets, and contractual documents such as purchase orders and agreements for service.

Manage the County's telecommunications infrastructure (Conventional TDM and VoIP) equipment to maintain a high level of service and dependability. Include daily MAC work in the Cisco VoIP Unified Communications Manager and Cisco Unity Connection Voicemail System in a large enterprise environment. Assist in the training of end users of new equipment. Troubleshoot and repair equipment as necessary.

Manage the various telecommunications vendors and contractors in the repair, replacement and installation of telecommunications equipment and services. Review new construction plans and specifications to ensure adequate telecommunications facilities.

Manage and maintain the County's inventory of wired telephone systems. Coordinate the purchase of new equipment, and replacement or upgrade of existing equipment. Assist Telephone Services Manager in the review and update of billing database and the issue of submitting, tracking, and closing of both internal and external work tickets.

Planning and writing bid specifications, evaluation of responses, and making recommendation for bid award. Follow-up to protect the County's interest and make sure contracts are fully executed and adhered to in accordance with terms and agreements. Requires considerable skill in communicating effectively, both orally and in writing.

Develop and implement policies and procedures for telecommunications activities.

Develop and implement management tools and PC based databases and programs to more effectively manage and service telecommunications needs.

Minimum Qualifications

Graduation from an accredited four-year college or university with a specialization in communications, electronics, or a related field; six (6) or more years of experience in radio and telephone communications systems with particular emphasis on computer-assisted systems and participation in the integration of different types of communications facilities and systems or closely related work; and a valid non-commercial Class C motor vehicle operator's license.

Note: Note: The graduation from an accredited four-year college or university with a specialization in communications, electronics, or a related field; may be substituted with four (4) years of experience in radio and telephone communication systems with particular emphasis on computer-assisted systems and participation in the integration of different types of communications facilities and systems or closely related work, for a combined total of ten (10) or more years of experience.

Note: Accredited University or College, is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States.

For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.

Supplemental Qualifications

Preference will be given to applicants who possess the following:

Graduation from an accredited four-year college or university with a specialization in communications, electronics, or a related field.
Six (6) or more years of experience in telephone and radio communications systems with particular emphasis on computer-assisted systems
Six (6) years of experience in the integration of different types of communications facilities and systems or closely related work.
A valid non-commercial Class C motor vehicle operator's license
Experience with Cisco Unified Communications Manager (CallManager) to include: configuration, call routing and endpoints (desk phones, softphones and 3rd party SIP).
Experience with Cisco Instant Message and Presence, Cisco Unity Connection, Cisco Emergency Responder, Cisco Unified Contact Center Express.
Experience with Cisco Expressway MRA and Cisco Webex Control Hub.
Experience with other related applications to include: Call Detail Recording (Variphy), Call Recording (Imagicle Call Recording), SIP e-fax (Imagicle Call Recording), Provisioning (Ziro Platform for Cisco) and Phone Management (UnifiedFX PhoneView/MigrationFX.
Experience in Networking to include: Switching, Routing and Protocols (MGCP, SCCP, SIP and TFTP/SFTP.
Experience with all aspects of the wired telephone systems, wireless telephone systems, Motorola Vest 911 telephone systems.
Experience with the County's 800 MHz Public Safety radio system, the County's fiber optic network, budgets, and contractual documents such as purchase orders and agreements for service.
Experience with managing the County's telecommunications infrastructure (Conventional TDM and VoIP) equipment.
Experience with MAC work in the Cisco VoIP Unified Communications Manager and Cisco Unity Connection Voicemail System in a large enterprise environment.
Experience with managing telecommunications vendors and contractors in the repair, replacement and installation of telecommunications equipment and services.
Experience with managing and maintaining the County's inventory of wired telephone systems.
Experience with planning and writing bid specifications, evaluation of responses, and making recommendation for bid award.
Experience with developing and implementing policies and procedures for telecommunications activities.
Experience with developing and implementing management tools and PC based databases and programs.
Medical/Health Insurance Plans
Open Access Aetna Select HMO-EPO
Aetna Open Choice PPO

Dental Insurance

CIGNA Dental PPO (Buy-Up)
CIGNA Dental PPO (CORE)
CIGNA Dental HMO (DHMO)

Vision Insurance

EyeMed

Employee Life Insurance

Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.
Ability to purchase Supplemental & Dependent Life Insurance

Disability Income Insurance

Pension Plan

Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.

Deferred Compensation Section 457 Plan

Direct Deposit

Credit Union

Holidays

Twelve days provided per year, thirteen in general election year

Annual Leave

Less than 3 years

13 days

3 to less than 15 years

20 days

15 years or more

26 days

Disability Leave

Accrual at a rate of 15 days a year

Personal Leave Day, 5 per calendar year

Leave Sharing

Employee Assistance Program

Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care

Flexible Spending Accounts

Dependent Care Reimbursement
Health Care Reimbursement

Voluntary Benefits

Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
Universal Life Insurance with Long Term Care Rider
United Legal Benefits
01

The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.

Did you graduate from an accredited four-year college or university with a specialization in communications, electronics, or a related field?

Note: The graduation from an accredited four-year college or university with a specialization in communications, electronics, or a related field; may be substituted with four (4) years of experience in radio and telephone communication systems with particular emphasis on computer-assisted systems and participation in the integration of different types of communications facilities and systems or closely related work, for a combined total of ten (10) or more years of experience. Does this substitution apply to you?

If the educational substitution applies to you, describe how you meet the substitution. Provide Employers, Job Titles, Years of Service and Duties. Do not respond with "See Resume"

Do you have six (6) or more years' experience in radio and telephone communications systems with particular emphasis on computer-assisted systems?