Telecommunications Maintenance Requests Coordination Support Specialist

Job Description

LS Technologies, LLC is seeking a Telecommunications Maintenance Requests Coordination Support Specialist to support the Federal Aviation Administration's (FAA) National Airspace Security and Enterprise Operations (NASEO) Directorate Operations Team. This position will provide direct support to the Operations Control Center (OCC). The focus will be on supporting the NASEO Directorate Operations team at the Mid-states Operational Control Center (MOCC).

Responsibilities

• Coordinate Maintenance Requests (MRs) from service providers supporting network performance and improvement analysis for FAA operational telecommunications.

• Coordinate maintenance activities of telecommunications equipment including local area networks (LAN) wide area networks (WAN), serial data service, digital broadband service (DDS and T1), routers, modems, analog voice services, etc.

• Communicate issues or concerns affecting the tasks and assist in resolution.

• Assist the Government in providing program management oversight support for all leased/owned FAA telecommunications programs until decommissioning or end of lifecycle with an emphasis on leased IP services.

• Support service-improvement working groups with the development of service analysis.

• Provide support for service restoration activities.

• Assist in the resolution of open/chronic trouble tickets.

• Provide liaison function with external customers.

• Develop post-outage assessment documents and evaluate post-outage assessment documents for significant outages such as analysis of contractor post-mortem and Reason-for-Outage (RFO) reports.

• Coordinate activities as appropriate with designated FAA staff.

• Assist in any other duties as requested.

Education

• Bachelor's degree in Engineering, Math, or related science is required.

Qualifications

• Minimum of 5 years relevant related FAA experience.

• Excellent communication skills (oral and written).

• Must be an independent, innovative, and highly self-motivated individual. Must work well in a team environment.

• Bachelor's degree in Engineering, Math, or related science is required.

Work Requirements:

Work location: Kansas City/Olathe (Work will be remote)

Work Hours: Normal working hours; flexible.

Travel: 0 - 20%

Extended Computer Use: Regular and prolonged periods of working at a computer terminal.

Lifting and Carrying: Occasional lifting of equipment and materials weighing up to 50 pounds may be required during installations or maintenance.

Mobility: Ability to move around the office environment to access computer hardware, networking equipment, and server rooms.

About LS Technologies

At LS Technologies, a Tetra Tech company, we're enhancing our nation's critical infrastructure by providing engineering, technical, and professional services to Federal Government agencies. The quality of our work, deep technical expertise, and genuine passion for public service sets us apart. As a growing organization, we are expanding our benefits and communication with our employees, offering add-ons that speak to our growing employees' needs. Join us in delivering high-quality solutions and shaping the future of safety and innovation for our government partners.

EEO Commitment

LS Technologies, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Requesting An Accommodation

LS Technologies is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by LS Technologies and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with LS Technologies and have accommodation needs for a disability or religious observance, please send us an email at careers@lstechllc.com or speak with your recruiter.

Compensation (Pay Bands)

Salary at LST is determined by a wide array of factors, such as (but not limited to) education, certifications, knowledge, skills, competencies, experience, location, and clearance level, as well as contract-specific affordability and organizational requirements and applicable employment laws. Please note that the salary information is a general guideline only.

The projected compensation range for this position is provided within the posting and is based on full-time, 40-hour/week status. Part-time staff receive compensation at an hourly rate. The estimated minimum and maximum displayed represent the broadest range for this position (inclusive of high geographic and high clearance requirements) and are just one component of the LST's total compensation package for employees. In compliance with local laws, LS Technologies presents this reasonable compensation range as a guideline for roles in California, Colorado, New York, or Washington D.C."

Benefits offered to all employees who work 30+ hours per week: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Annual Leave, and Holidays.

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