Telecommunications Engineer III

United Shore Financial Services Pontiac , MI 48343

Posted 3 months ago

We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of United Shore's operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.

WHAT YOU WILL BE DOING

  • Administration of Cisco Voice Applications and third party tools

  • Monitor communication server clusters to ensure peak performance

  • Troubleshoot, analyze, and resolve system outages and trouble tickets

  • Provide capacity, performance, uptime and security reporting

  • Maintain up-to-date documentation of system design, operation and procedure manuals

  • Assist with project implementations and other tasks as requested

  • Participate in rotating on-call coverage or emergency response as needed

  • Provide in-person training and support to team members

  • Mentor other telecom team members

WHAT WE NEED FROM YOU

Required:

  • 7+ years of experience in the administration of Cisco Unified Communication systems, specifically:

  • Cisco Unified Communications Manager

  • Cisco Unity Connection

  • UCCX

  • CUBE/Gateway troubleshooting experience

  • Experience supporting call recording applications

  • Vendor Relationship Management

  • Ability to communicate effectively with leadership, team members and clients

  • On-site attendance Monday-Friday, 9AM-6PM

Preferred:

  • Experience with VMware servers

  • Experience with Cisco Jabber

  • e911 experience

  • CCNP Collaboration certification

  • BS or BA degree in networking, telecommunications or information systems

  • Experience with WebEx administration and troubleshooting

THE PLACE & THE PERKS

United Shore is a diverse group of over 2,700 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We're a $30 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you'll love working here:

  • Free fruit, soft drinks and coffee

  • Gourmet cafeteria featuring homemade breakfast, lunch and a stationary food truck featuring $1 sliders

  • Wellness area including an in-house primary-care doctor's office, full-time massage therapist and hair salon

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes

  • Convenience store featuring grab-and-go snacks

  • In-house Starbucks and indoor/outdoor caf with Wi-Fi

  • Lawn vouchers to concerts at DTE Energy Music Theatre

  • Escape room for team-building activities

  • Indoor/outdoor putting greens

  • Bicycle-sharing program with bike and jogging paths

DISCLAIMERAll the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.


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Telecommunications Engineer III

United Shore Financial Services