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Telecommunications Analyst

Expired Job

UPS Atlanta , GA 30301

Posted 2 months ago

Are you looking to further develop your Information Technology career? If so, then UPS is the place for you!

Once known as a trucking company, UPS is now recognized as a technology company with trucks and is poised for success. Spending more than $1 billion per year on information technology, UPS provides customers unparalleled capability in tracking and distribution intelligence. This technological infrastructure also enables UPS to provide fully integrated web-enabled, business-to-business solutions.

The Telecommunications Analyst analyzes and configures telecommunication systems and services to meet business and customer requirements. He/She analyzes, maintains, monitors, and troubleshoots telecommunications components to provide a secure, high performance network. This position assists with the installation of telecommunications components for local and remote locations. He/She supports and maintains physical and logical components. This position investigates and resolves telecommunications problems. He/She maintains and increases knowledge and skills in telecommunications systems, dial plans, switching architecture, telephony, and wiring. This position performs duties and tasks (e.g., moves, adds, changes, fault isolation and resolution, end user support, etc.) within structured environments.

Responsibilities and Duties

  • Assists senior analysts in the installation and removal of telecommunications hardware, software, and associated connections to ensure network operability

  • Plans and performs installations and replaces consumable items to confirm proper operation of installations and to meet project plan designs and user requirement standards

  • Provides documentation and reporting to record outcomes

  • Coordinates activities of Telecommunications technicians to meet required timelines

  • Provides guidance, direction, and assistance to ensure moves, adds, and changes to the voice telecommunications infrastructure for PBX systems, voice messaging systems, and contact center applications to achieve project goals

  • Coordinates cable management within the infrastructure to ensure connectivity solutions (e.g., voice mail, call routing, etc.)

  • Monitors adherence to telecommunications specifications and agreed upon standards to ensure contract compliance

  • Interacts with voice service providers to provide facility changes for upgrades and downgrades

  • Conducts tests and corrects malfunctions to resolve network issues

  • Provides detailed test documentation to record results and enable accurate updates for the configuration management records

  • Performs testing on new products and services to meet compliance standards

  • Resolves faults down to line replaceable unit (LRU) level and escalates accordingly to ensure timely resolution

  • Evaluates systems health and associated connections and services to ensure proper operation of systems and services

  • Provides 3rd level support and interacts with vendors to resolve issues

  • Responds to customer inquiries to resolve concerns

  • Completes change controls to comply with the change control guidelines

  • Creates detailed implementation plans for installation and identifies the sequence of events to manage, control, and mitigate implementation risks

  • Interacts with affected groups (i.e., internal and external) to develop testing procedures and back out plans

  • Executes changes on the scheduled date to meet project timelines

  • Completes closeout of the change control to notify the user community of the final status

  • Updates network documentation to ensure accuracy for support purposes and future changes

  • Provides post-implementation support to resolve complex problems

  • Identifies the extent and impact of possible disruptions to determine when issues should be escalated to management

Knowledge and Skills

  • Experience with Cisco router IOS command line interface

  • Experience creating MS Excel Pivot tables for data analysis

  • Preferred
  • Bachelor's Degree in Computer Science, Information Systems, Mathematics, Statistics or related field
  • Preferred
  • Related technical experience
  • Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


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Telecommunications Analyst

Expired Job

UPS