Telecommunication / Communications Center Operator

Mayo Clinic Eau Claire , WI 54701

Posted 5 months ago

City

Eau Claire

State

Wisconsin

Telecommute

No

Department

General Services

Why Mayo Clinic

We are looking for a telecommunication/communications center operator to work 64 hours every two week pay period primarily in our Eau Claire location. This is a full-time benefits eligible position.

Qualified applicants will have a high school diploma or equivalent and a minimum of 2 years customer service experience. If you meet the qualifications and are interested in joining our team, please apply and attach a detailed resume and cover letter.

Position description

The Telecom/Communication Center Operator utilizes the electronic directory database and is responsible for processing incoming and outgoing calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff and the general public, providing the necessary communication assistance in a variety of situations. In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications.

The Operator assists all callers in a polite, articulate, professional, and clear manner. Ability to search phonetically in a database is required. Responsibilities and tasks can be repetitive and persistent, but must be supported in a courteous manner through the duration of a full shift.

Operator must be able to multitask and accurately process a high rate of telephone calls over an extended period of time. Because the Telecom Center and Communication Center is operational 24 hours a day, preparedness to work any shift is required of all operators. Performs other related tasks and projects as directed.

Qualifications

Requires a high school diploma or equivalent (G.E.D.). Computer and keyboarding experience is required. Applicant must have general telephone and telecommunications knowledge. Applicant is required to have a minimum of 2 years customer service experience.

Additional qualifications

Applicant must possess a high level of concentration, memory retention, and attention to detail. Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, alertness and perceptivity.

Accuracy is necessary as well as the ability to think and respond quickly in stressful or emergency situations. Strong communications skills, the ability to work both with a team and independently are required. Physical requirements include the ability to do the following: view a computer monitor and read newsprint font style and size, hear in both ears, sit at a computer desk, and perform repetitive upper body motions for an eight hour shift.

Telecom/Communication Center Operator is required to clearly speak, write, and understand the English language as well as be understood while speaking the English language. One year experience as telephone operator or similar role, preferred.

Exemption status

Non-exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $13.39 per hour.

Benefits eligible

Yes

Schedule

Full Time

Hours / Pay period
64

Schedule details
24-40 hours/week (64 hours total per two-week pay period). 8-hour scheduled shifts with additional on-call shifts.

Primary shifts will be in the afternoon/evening (starting at 2 or 3 pm) and overnight hours (starting at 10 or 11 pm). Opportunities to pick-up additional hours and work non-primary shifts.

Individual will primarily be located and scheduled in Eau Claire and is expected to be trained to work in Menomonie as a secondary work location, as needed.

Weekend schedule

Every other weekend. Holiday shift rotation.

Site description

Eau Claire, with a metro area of 163,000 is home to the 11,000 students at the University of Wisconsin Eau Claire. Strong schools, low crime rate, and a reasonable cost of living may be expected.

With an abundance of outdoor activities, Eau Claire was ranked #4 on the list of "Americas best towns" (Outside Magazine, 2015) The city also serves as the retail center for west central Wisconsin and the major metro area of Minneapolis/St. Paul is 90 minutes away. Mayo Clinic Health System in Eau Claire is recognized as a Best Hospital in Northwestern Wisconsin and within the top 10 for Hospitals in Wisconsin (U.S. News & World Report, 2015-2016).

Category

Support Services

Career profile

Support Services

Job posting number
123876BR

Recruiter

Kassandra Merritt

Equal opportunity employer

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).



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Telecommunication / Communications Center Operator

Mayo Clinic