Gulf Coast Regional Medical Center is a 218-bed acute-care hospital located in Panama City, Florida. Its 460-member medical staff and more than 1,000 employees work hard to ensure its patients receive the highest quality of care every day. Their efforts have resulted in national accreditations for Chest Pain Center, Total Joint Replacement, Peripheral Vascular Disease, Spine, Stroke and Wound Care. The hospital was named a Top 100 Hospital by Truven Health Analytics and was awarded an "A" rating by The Leapfrog Group for four consecutive years. The hospital includes a 42-bed critical care wing, which includes a 20-bed adult-level Intensive Care Unit and the region's only four-bed Pediatric Intensive Care Unit and 18-bed Level III Neonatal Intensive Care Unit.
Perform switchboard activities of the department in accordance with applicable administrative and regulatory requirements.
Greets incoming callers demonstrating customer service principles and behaviors appropriately.
Routes all incoming calls and maintains appropriate telephone records.
Operates the public address system consistent with established company protocol and procedure including Code Blue, Code Red, Bomb Threat, Code Stroke (refer to Code List for complete listing), Disasters, and Safety.
Attends meetings as required.
Demonstrates Customer Service/Service Plus principles and behaviors appropriately.
Maintains facilities and equipment to ensure maximum efficiently.
Regular, punctual and dependable attendance.
Other duties as assigned.
EXPERIENCE REQUIRED OR PREFERRED:
One year experience preferred but not required.
Customer Service or Telephone Experience preferred.
SKILLS, KNOWLEDGE, AND ABILITIES:
Proficient in English
Excellent customer service skills
Ability to work and remain calm under pressure
Ability to work in a confined area
Ability to handle multiple priorities at one time
Ability to retain names and numbers
Must be dependable