Looking to make a real difference?
You belong right here.
Come build a rewarding career helping others achieve their financial dream at an organization that values your own long-term success. With your unique talents, you have what it takes to be bold and brilliant in everything you do and reach new heights for a company dedicated to diversity and inclusion, community and you.
If you share that belief, this is where you belong.
Join our team of nearly 6,000 associates across 40 different locations worldwide and start your future today.
Support the Empower- Retirement Voice Telecom infrastructure including collaboration applications such as WebEx and Telepresence, in a multi-vendor environment. Knowledge and understanding of telephony solutions that include call recording, call back assist, CDR, VOIP, QOS, H323, SIP, SBC and basic understanding of network as it relates to telecom. WFM, ACD, RMG Symon and ACD banner board technology a plus. Ability to deliver end user training as needed, including upgrading telecom systems. Collaboration with desktop and network teams on outages that periodically require executive leadership team and executive administrators on telephony issues. Work closely with business partners and vendors to resolve problem and drive resolution. Work break fix and move add changes (MACD) cases during ticket rotation. Work with change management to adhere to CMG policies.
Technology skill set
Voice PBX and Collaboration knowledge
SIP and H323 technology that integrates SBC and Media Gateway solutions.
Cisco and Avaya PBX administration MACD and Provisioning CUCM / Avaya CM
Cisco Webex and Telepresence knowledge a plus
Understanding of Cloud technologies AWS / S3 Storage / Azure a plus
Soft Phone Solutions
Experience with @webex and calendar connectors as it relates to Microsoft exchange
Verint WFM experience a plus
Ability to drive issues during outages with the service providers and vendors
Work move add and changes tickets periodically
Understanding of Remedy ( AR) help desk methodology
Change Request methodology
High level of Windows OS and Clients as it relates to collaboration telephone ( Soft Phones / Webex / 1X ) CTI integration a plus
Agile methodology knowledge a plus
Bachelor Degree (Computer Science, Information Systems or related), or equivalent applicable experience required.
Autonomy: Position will manage small projects and office relocations.
Some travel required.
Normal Office Working Conditions Position is in an "on call" rotation for support (approx 1 week per month).
Some evening and weekend work will be required.
Great-West Life & Annuity Insurance Company