Telecare Nurse Trainer

Overview

Location: Downers Grove

Hours: 8:30am-5:00pm; with flexibility as needed.

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.

• $5,250 Tuition Reimbursement per year.

• 40 hours paid volunteer time off.

• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact

• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.

• 401(k) Match

• Profit-sharing program

Are you ready to challenge the expected to deliver the extraordinary?

Reporting to the Director of Telecare Nursing, the ideal candidate will be responsible for the development, implementation, facilitation and ongoing assessment of the clinical training program of Duly Health and Care's Telecare Nursing team. Working in collaboration with others to ensure a successful onboarding experience, to identify skill gaps and review department workflows regularly to ensure compliance with best practices so that all clinical colleagues are well-supported in their roles and empowered to offer exceptional care.

Responsibilities

The Journeys and Adventures that Await

MAJOR RESPONSIBILITIES

• Facilitation of all Telecare Department training needs

• Stay current on advances in medicine and changes to best practice standards

• Create lesson plans that accomplish pre-defined organizational goals

• Use a variety of teaching methods to include lecture, discussion and practice to teach new candidates in a manner conducive to their individual learning styles

• Act as a subject matter expert and resource to all employees

• Collaborate with other department trainers as needed

• Monitor quality and respond to any deficits in performance

• Create training schedules that ensure adequate support for all individuals

• Delegation of appropriate work to Training Assistants as needed

• Document Creation and Maintenance

• Ensure all department training materials are current and reflect best practice

• Communicate workflow changes to department in a timely fashion

• Onboarding Activities

• Work proactively with the training assistants and management team to successfully onboard new staff

• Identify, communicate and work to remove any training barriers

• Ensure successful transition to the post-training environment

• Contribute thoughtfully to all department initiatives

• All other duties as assigned.

SUPERVISORY/MANAGEMENT SCOPE: Oversee a team of up to 12 new hires each training session.

Qualifications

The Experiences You Bring

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

License / Registration / Certification: Active IL RN License

Level of Education: Bachelor's degree preferred

Years of Experience: A minimum of three years in a health care setting, preferably in an outpatient physician primary care practice. Previous training experience in a clinical setting preferred.

FUNCTIONAL COMPETENCIES:

• Clear understanding of HIPAA guidelines and IL Nurse Practice Act

• Technologically savvy- early adopter of technology; ability to troubleshoot simple IT issues

• Working knowledge of EPIC and Microsoft Office applications