Techops Administrator

Join Our Team as a TechOps Administrator at Zachary Piper Solutions!

Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Reston, VA office.

TechOps Administrator I

As a vital member of the Secure Operations Centers (SOCs) team, the TechOps Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office365 platform. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Responsibilities:

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.

• Identify and drive fixes with feature teams for volume drivers.

• Execute documented deployment scripts and procedures.

• Coordinate restoration actions with other teams.

• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.

• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.

• Identify and drive recovery levers with feature teams.

• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.

• Update standard operation procedures and technical training guides documentation as needed.

• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills:

• Clearance: Must hold an active TS/SCI with FS Poly.

• Excellent customer service skills and focus.

• Education: Bachelor's Degree in a related field or equivalent combination of IT training and practical experience.

• Adaptable to a fast-paced environment with changing priorities.

• Ability to execute work with precision in time-sensitive outage scenarios.

• Effective communication skills in both written and oral English.

• Ability to perform work under continuous deadline pressure.

• Openness to shift work, as 24/7 support is essential.

Compensation:

• Competitive Salary Range: Up to $130,000 based on your experience and skills.

• Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, and holiday benefits.

Keywords: Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin,

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