ZP Group Redmond , WA 98053
Posted 1 week ago
Zachary Piper Solutions is seeking a TechOps Administrator to support a critical Security Operations Center in Redmond, WA. The team is seeking a skilled system administrator to provide end-to-end operation support for Azure core and Office365 platform.
Clearance: TS/SCI Full Scope Polygraph
Location: Redmond, WA OR Atlanta, GA
Schedule: Day shift (6AM-6PM), Evening shift (6PM-6AM) - 24x7 operational environment
Responsibilities of the TechOps Administrator:
Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
Identify and drive fixes with feature teams for volume drivers.
Execute documented deployment scripts and procedures.
Coordinate restoration actions with other teams.
Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
Identify and drive recovery levers with feature teams.
Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
Update standard operation procedures and technical training guides documentation as needed.
Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.
Qualifications of the TechOps Administrator:
Must hold an active TS/SCI with FS Poly.
Excellent customer service skills and focus.
Education: Bachelor's Degree in a related field or equivalent combination of IT training and practical experience.
Adaptable to a fast-paced environment with changing priorities.
Ability to execute work with precision in time-sensitive outage scenarios.
Effective communication skills in both written and oral English.
Ability to perform work under continuous deadline pressure.
Openness to shift work, as 24/7 support is essential
Compensation of the TechOps Administrator:
Compensation: $90,000 - $130,000 based on years of experience
Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday
Opportunity to get your foot in the door with cyber security
Long-term stable program
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ZP Group