Techops Administrator (Ts/Sci Full Scope Poly)

Zachary Piper Solutions is seeking a TechOps Administrator to support a critical Security Operations Center in the following locations; Elkridge, MD, Reston, VA, Redmond, WA, or Atlanta, GA. The team is seeking a skilled system administrator to provide end-to-end operation support for Azure core and Office365 platform.

Clearance: TS/SCI Full Scope Polygraph

Location: Reston, VA, Atlanta, GA, Redmond, WA, Elkridge, MD

Schedule: Shift work - 24x7 operational environment

Responsibilities of the TechOps Administrator:

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.

• Identify and drive fixes with feature teams for volume drivers.

• Execute documented deployment scripts and procedures.

• Coordinate restoration actions with other teams.

• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.

• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.

• Identify and drive recovery levers with feature teams.

• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.

• Update standard operation procedures and technical training guides documentation as needed.

• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Qualifications of the TechOps Administrator:

• Must hold an active TS/SCI with FS Poly.

• Excellent customer service skills and focus.

• Education: Bachelor's Degree in a related field or equivalent combination of IT training and practical experience.

• Adaptable to a fast-paced environment with changing priorities.

• Ability to execute work with precision in time-sensitive outage scenarios.

• Effective communication skills in both written and oral English.

• Ability to perform work under continuous deadline pressure.

• Openness to shift work, as 24/7 support is essential

Compensation of the TechOps Administrator:

• Compensation: $90,000 - $130,000 based on years of experience

• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday

• Opportunity to get your foot in the door with cyber security

• Long-term stable program

Keywords: help desk, helpdesk, service desk, servicedesk, active directory, Azure, Office365, Full scope polygraph, FSP, TS/SCI, Polygraph, Full scope, remedy, service

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