Technology/Learning Experience Specialist - PT

Description

Overview

The Educational Technology department at Westminster Theological Seminary provides faculty with white-glove support for all their instructional technology needs. Ed Tech designs, implements, maintains, and refines systems that are easy to use for faculty, students, and staff across campus. Ed Tech supports all audio/visual needs for classes, chapel services, special events, and video conferencing. Ed Tech is responsible for the Learning Management System (Canvas) to ensure smooth operation for both students and faculty.

The Learning Experience (LX) department creates, maintains, and supports Online Learning (OL) classes. Key systems requiring support are Workplace, Google, Populi (Student Information System), and Canvas.

The Tech/LX Specialist will work with both Tech and LX. The Tech/LX Specialist will be working with the two departments and supporting the various tech needs of faculty and students. Support may include physical interventions to address on-campus AV and IT needs. This role will also support the online programs and assist the faculty and students with inquiries they may have relating to our platforms and tools. The Tech/LX Specialist will also know when to escalate matters to the appropriate engineering teams. Finally, the ideal candidate for this role will have an interest in improving processes and developing high-levels of competency in supporting the various first-line technical support needs of the Tech and LX teams.

Responsibilities

• Help develop articles for our knowledge bases with the LX Team.

• Respond to both Tech and LX support tickets, particularly for Canvas issues.

• Set up faculty with instructional technology for each class.

• Tear down classroom A/V according to class schedules.

• Provide faculty with any A/V or IT needs as they arise, and training, when applicable.

• Capture and livestream chapel services and events in Rust Auditorium.

• Support conferences or special events with required A/V needs.

• Maintain, monitor, and periodically test the operation of all built-in A/V systems.

Requirements

Qualifications

• Bachelor's degree in computer information systems or related field, or equivalent experience.

• Knowledge of A/V equipment.

• Expertise in both Mac and PC environments.

• Technical proficiency with excellent analytical thinking and problem-solving skills.

• Exceptional written, verbal, and interpersonal skills.

• The motivation to learn and constantly improve processes and tools.

• A flexible schedule with the ability to work some nights and/or weekends.

Preferred skills:

• Knowledge of video conferencing platforms and systems, preferably Zoom.

• Familiarity with Learning Management Systems (e.g., Canvas) and Student Information Systems (e.g., Populi), Google Workspace, and Facebook/Workplace.

• Experience in supporting online programs would be a big plus. Especially in a higher education setting.

On-the-job training will be provided.

Physical and Other Requirements

• Ability to lift and/or move substantially heavy equipment (75 pounds for over 50 yards).

• This is a position that may be subject to varying and extended, non-standard work hours for special projects during busy times of the year.

• This is on on-campus position, but some travel for training may be required.

• This is a part-time position, with 20-25 hours per week expected.

Westminster Competencies

A successful employee will exemplify these competencies as they fulfill their duties and responsibilities:

Demeanor: Embodies the fruits of the Spirit in the office, interacts with people lovingly, joyfully, peacefully, patiently, kindly, faithfully, gently, and in a self-controlled manner.

Organization: Organizes their work in such a way that co-workers could find key resources/documents, and/or provide the tools necessary to succeed.

Communication

• Equips supervisors and co-workers by communicating in a clear, kind, and timely manner

Initiative & Innovation

• Identifies problems and/or solutions without being asked and consistently develops fresh perspectives, insights, and creative problem solving that help the team more efficiently and/or effectively achieve departmental and institutional goals.

Effectiveness & Dependability

• Supervisors can trust you to produce timely, high quality, and generally error-free work with an appropriate amount of time and resources, that you fulfill your commitments, are on time to meetings, and provide advance notice of either delays or failures to meet goals.

Teamwork / Service

• Clears the way for the success of others by providing support to their teammates in whatever way is needed;

Technical Proficiency

• Effectively utilizes platforms and systems to help the team achieve institutional and departmental goals

Westminster Theological Seminary hires only personnel who subscribe to Biblical orthodoxy (belief) and orthopraxy (practice). Employees shall affirm their agreement with the historic, trinitarian Christian faith as expressed in the Apostles' Creed. Otherwise, Westminster Theological Seminary is an equal opportunity employer, dedicated to providing equal employment and advancement opportunities to all individuals, except as specifically allowed by federal and state law, and basing employment decisions on merit, qualifications and training. Westminster Theological Seminary does not discriminate in employment opportunities or practices on the basis of race, color, religion (except as religion is a bona fide occupational qualification), sex, national origin, age, disability or any other classification protected by law.

This is intended to be an accurate presentation of this position. There may be duties and accountabilities that will be presented to an incumbent of this position that are not included in this position description. Position descriptions are subject to on-going changes so as to ensure the organization operates effectively.