PRIMARY FUNCTION: Responsible for running and overseeing the building help desk and working with the technology department on infrastructure maintenance.
ESSENTIAL FUNCTIONS AND EXPECTATIONS OF THE POSITION:
Resolution and response to inquiries and technology work orders and help desk tickets.
Provides troubleshooting information and assistance to staff and students.
Assists in the coordination of the delivery, installation, and inventory process of computer technology.
Performs preventive maintenance of IT equipment.
Demonstrates responsible and punctual behavior.
Demonstrates a strong willingness and desire to learn about technology.
Ability to quickly learn new software.
Performs basic repairs and troubleshooting of computers and network components.
Perform all other duties as assigned.
Employee must demonstrate the skills and abilities listed below. Must have good moral character and ethical code. Serves as a role model for students and adults. Can take direction and has organizational skills, communication skills and customer support skills. Is self-directed and enjoys working with people. Experience with Windows 7, 10, Mac OSX, Chrome OS Microsoft Office Suite and G Suite and internet-working computers in a hybrid network environment. Experience in troubleshooting and repairing PC and Chromebook based systems, inkjet printers and laser printers is a must. Experience in Windows Server Environment, Networking (HP Procurve and Meraki) and A+ Certified preferred. Must be reasonable, punctual, and professional.
Education and/or Experience: Associate's Degree or equivalent combination of experience and education required.
Apply online at http://www.applitrack.com/hanover/onlineapp/
Hanover Community School Corporation