Manassas City Public Schools Manassas , VA 20108
Posted 2 weeks ago
This position is effective 7/1/2024
Position Title: Technology Support Specialist Base School: TBD
Pay Grade: 19
Period of Employment: 12 months
Description Approved/ Revised: 09/2018
FLSA Status: Non-Exempt
Supervised by and/or Reports to: Coordinator of Information Technology
General Responsibilities: Provide technology support for all school-based
administrative/instructional computer activities.
Essential Duties:
(This list is intended solely as an illustration of the various types of work performed. The omission of specific duties
does not exclude their addition if they are similar to or a logical extension of the position.)
Technical Support
o Provides installation, maintenance, service, and repair of computer
equipment.
o Troubleshoots computer hardware, software, and peripheral system
problems.
o Coordinates with support vendors for repair and replacement services of
faulty/obsolete computer equipment and components.
o Sets up, installs, and tests new computer hardware and software
applications.
o Designs, implements, and reviews preventative maintenance programs.
o Responds to service requests and provides customer support in-person
and/or remotely via telephone, email, or other communication methods.
o Sets up, installs, and supports computer-based technologies utilized for
student assessment and testing.
o Interacts with Information Technology staff to install, troubleshoot, repair,
and provide reliable network infrastructure and services.
o Assist Information Technology staff in providing Active Directory accounts
and email, monitors network-based services such as home folders and
applications.
o Supports Instructional Technology Training Specialist assigned to the
building(s) in providing professional development and training to staff.
o Develops understanding of staff training requirements.
o Prepares written documentation to assist staff with technology use.
Local School Affiliation
department meetings.
Attends all technology committee meetings for the school building(s) assigned.
Researches and recommends upgrades, replacements, and new purchases of
computer technology for computer workstations, laptops, mobile devices, mobile
labs, printers, servers, interactive presentation systems, etc.
Administrative Responsibilities
MCPS School Board Regulations and Policies.
Tracks all work in the IT ticketing system.
Maintains a current inventory of all technology equipment.
Assists with information management in the administrative areas of the school.
Communicates changes in network design services with ITS Staff.
Staff Development
Technology Training Specialists.
under the Virginia Department of Education Technology Standards for
Instructional Personnel as listed in the MCPS Technology Plan.
network resources effectively.
Requisite Knowledge, Skills, and Abilities:
Working knowledge of all installed instructional and administrative software.
Strong written and verbal communication skills.
Effective interpersonal skills for working with teachers, administration, and
students.
experience in the administration of standalone and networked hardware,
software, and cabling.
routing, DHCP, and 802.11 wireless networks.
Serve as role model.
Ability to work flexible hours, as required to support systems and applications.
Requisite Education and Experience:
in Computer Science or a related field.
applications.
Technology Support Specialist 3
Industry-standard certifications preferred.
Must possess a valid motor vehicle license with a good driving record.
Physical Requirements:
Must have the use of sensory skills in order to effectively communicate and
interact with other employees and the public through the use of the telephone and
personal contact as normally defined by the ability to see, read, talk, hear, handle or feel
objects and controls. Physical capability to effectively use and operate various items of
office related equipment, such as, but not limited to: a personal computer, calculator,
copier, and fax machine. Some significant climbing, stooping, kneeling, crouching,
reaching, standing, walking, pushing, pulling, lifting, grasping, or repetitive motions
required.
Manassas City Public Schools assures equal employment opportunities and
equal education opportunities for employees and students as required by federal and
state orders and laws. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential tasks.
This job description is intended to accurately reflect the position activities and
requirements. It is neither intended to be, nor should it be construed as, an all-inclusive
list of the responsibilities, skills, or working conditions associated with the position. The
administration reserves the right to modify, assign, or remove duties as necessary.
Manassas City Public Schools (MCPS) does not discriminate in employment nor in the provision of educational programs, services and activities on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, childbirth or related medical conditions, age, marital status, veteran status, disability, genetic information, or any other basis prohibited by law.
Manassas City Public Schools