Technology Support Specialist

Position Title: Technology Support Specialist

Department: Library and Information Technology Services

Reports To: Director of Technology Support Services

Classification: Non-Exempt

FTE: 1.0

Salary: $22.15 -$24.75 /hr

Essential Job Duties:

1.Desktop Support and Education Services

• Work with the Desktop team providing second-tier support for faculty and staff.

• Respond to Helpdesk tickets and respond to users' phone and walk-in inquiries in a timely fashion.

• Coordinate the installation of new faculty and staff hardware including physical setup, data transfers, special software installations, etc.

• Work with faculty and staff to update operating systems and other software applications when we are not able to push the updates or push the updates has failed.

• Install department and lab software

2.System Services

• Assist the Desktop Systems administrators support and maintaining the public and residential hall lab facilities including system builds, software installations and maintenance, and lab setups.

• Track down undocumented inventory changes using software tools and physical checking of last known locations.

• Work with the desktop team to determine hardware and software for faculty and staff computers.

3.Supervisory Responsibilities

• Hire, train, and supervise one to two student employees

• Assist with the training of the Helpdesk student employee

4.Promote services and represent the libraries and IT, including creating media, planning & working at events, contributing ideas, and helping the Events and Engagement committee to make the libraries a welcoming place.

5.Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build a strong and inclusive community

6.Complete and meet deadlines for required training and performance management cycle

7.Perform other duties as assigned

Work Schedule:

Term: Year Round

Shift: Monday-Friday, 8 AM to 5 PM; On-campus position with flexibility to work remotely occasionally with approval of the Associate Director of Desktop Services; occasional evening or weekend work as needed required; travel less than 2% of the work schedule, which includes local (Twin Cities metro area), regional and national travel.

Required Qualifications:

Education: Associate's degree, vocational training, or equivalent work experience

Experience: 1+ years' experience supporting operating systems including Windows and MacOS; 1+ years of experience installing and maintaining computers, printers, and peripherals

Preferred Qualifications:

Education: Bachelor's degree

Experience: Experience providing IT support in a higher education setting

Prerequisites:

Employment in this position is conditioned upon successful completion of a background check, which may include criminal background checks, reference checks, verification of work history, verification of any required academic credentials, licenses, and/or certifications, a motor vehicle check, verification of a DOT certification, a credit check, employment eligibility verification, and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College. Please note that St. Olaf College reserves the right, at its sole discretion, to conduct periodic background checks.

Disclaimer:

This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time, with or without prior notice, by St. Olaf College.