Technology Support Specialist L

SALARY

All new hires will be placed at the starting salary step of this classification ($4,537). Employees are eligible for a step increase on their anniversary date each year, up to the maximum step 5 of this salary range ($5,528).

ABOUT THE JOB: Persons in these positions work 8 hours per day, 10 months per year.

Under general supervision of a school site administrator, assists in implementing the district's technology plan by providing technical support to staff and students in maintaining and utilizing technology, including computers, associated peripherals, other technology equipment, software applications and multimedia instructional materials. Works with and troubleshoots a variety of operating systems and networked devices to provide technical support.

JOB DUTIES: Serves as a resource to staff, students, and parents by providing current information on technology equipment, software, and their use in the school environment; provides information and training to individual users on a wide variety of software applications and technology; sets up and configures computers, printers, and peripheral devices in the classrooms, computer labs, and offices; loads software; images and prepares new technology for use; operates and performs troubleshooting and maintenance on a variety of network devices, multimedia and peripheral equipment; analyzes technology equipment malfunctions and system processing failures of a less complex nature and take corrective action; assists in setting up computer connectivity; assists users with data backups; assists with the proper operation and security of all technology; assists with the implementation of student online testing; coordinates the use of computer facilities and the circulation of related materials and equipment; explains and demonstrates the proper use of equipment, software, and other resource materials; assists students and staff in computerized learning activities by explaining and demonstrating how to use technology; assists with the school's electronic communication efforts; performs a variety of support services including the maintenance of records and inventories pertaining to technology resources; serves as liaison with Information Technology Department and contacts vendors, as directed; and performs related duties as assigned.

• Complete Job Description available at www.ggusd.us under Employment/Classified Job Opportunities/Job Descriptions

EMPLOYMENT STANDARDS

Education and Experience: High school graduation or equivalent; and two years of recent experience, equivalent to full-time work, in the installation, maintenance and support of computers, peripherals, and related equipment, including experience working with end-users is required.

Part-time work experience will be considered and adjusted appropriately. Knowledge of Mac OS, Windows OS and a basic knowledge of network systems is required. Knowledge of Apple Mobile IOS, Chrome OS, and prior experience in an educational setting is desirable. Any other combination of training and experience which would likely provide the required skills, knowledge and abilities may be considered.

A SUCCESSFUL CANDIDATE REQUIRES THE FOLLOWING….

Knowledge of: Operation and maintenance of computer hardware systems, software applications and operating systems used by the district; trends and developments in computer technology; principles of computer and networking technologies; operation of computers and peripheral equipment; and basic preventive maintenance and troubleshooting techniques for computers.

Ability to: Learn new skills to keep current with technology changes; operate, maintain, and adjust computers and peripheral equipment properly and efficiently; install and maintain software; make routine equipment adjustments and perform routine maintenance and troubleshooting; operate a standard computer keyboard accurately; exercise patience, tact, sensitivity, and good judgment with others; establish effective working relationships with staff and students; maintain accurate records and files; prioritize workload and coordinate time schedules; communicate technical information to a non-technical audience; communicate effectively orally and in writing; and work with limited supervision.

Non-Discrimination Statement:

Garden Grove Unified School District prohibits discrimination, harassment, intimidation and bullying in educational programs, activities, or employment on the basis of actual or perceived ancestry, age, color, mental or physical disability, medical condition, genetic information, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, parental, pregnancy, family or marital status, immigration and citizenship status, military status or association with a person or a group with one or more of these actual or perceived characteristics.

Copies of GGUSD's policies including Uniform Complaint Procedures, Sexual Harassment Nondiscrimination, Title IX Rights and Protection, and Statewide Resources are available upon request.

Questions or complaints of alleged discrimination, harassment, intimidation, bullying, and equity should be directed to the Assistant Superintendent of K-12 Educational Services, Dr. Lorena Sanchez, at llsanche@ggusd.us or (714) 663-6143.

Title IX equity and compliance concerns should be directed to the Assistant Superintendent of Personnel Services, Jason Bevacqua, at jbevacqu@ggusd.us or (714) 663-6464. Complaints may be mailed to 10331 Stanford Avenue, Garden Grove, CA 92840.

Pupils have the right to a free public education, regardless of immigration status or religious beliefs. More information about these rights is available from the California Attorney General, Know Your Rights. Contact the district office to learn more about Title IX and Sex Discrimination/Harassment including how to file a complaint.

Requirements / Qualifications

Requirements / Qualifications