Technology Support Specialist II

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About the Role

The Technology Support Specialist II is an integral part of Latham's Technology team. This role will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, while providing support to printers, Multi-Functional Devices (MFDs), and PDAs including configuring and troubleshooting. This role will be located in our downtown Los Angeles office. Please note, the schedule will be Monday-Friday, 7:30 am - 4:00 pm Pacific Time, and will require in-office presence 5 days a week.

Responsibilities & Qualifications

Other key responsibilities include:

• Providing assistance to end users for firm-approved applications using a variety of different methods; those applications include: Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, inTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary

• Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors, and peripheral hardware; scanning computers for viruses

• Troubleshooting and resolving problems involving hardware, systems software, and applications software; troubleshooting a variety of symptoms in order to diagnose the actual problem

• Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing performance

• Meeting and coordinating with other local Technology department members on product installation, training, and support

• Setsting up and providing audio/visual support for onsite and offsite events

• Assisting in the configuration and deployment of Apple DEP iPhones/iPads as well as personally-owned mobile devices

We'd love to hear from you if you:

• Demonstrate strong analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems

• Display well-developed and professional interpersonal skills, as well as the ability to interact effectively with people at all organizational levels of the firm and the ability to work in a team environment with a customer service focus

• Possess organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlines

And have:

• A high school diploma or equivalent, preferably with a Bachelor's degree in Computer Science or Information Systems

• A minimum of three (3) years of technology support experience with PC hardware/software

• A minimum of two (2) years of related experience working with notebook computers, preferably experience with Lenovo notebooks

• Experience working with remote communications hardware including wireless routers and network interface cards

• Experience with installations and upgrades, training, and technical documentation

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:

• Healthcare, life and disability insurance

• A generous 401k plan

• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure

• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)

• Professional Development programs

• Employee discounts

• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link below to review the Ordinance.

Please click here to review your rights under U.S. employment laws.

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Pay Range

USD $65,000.00 - USD $80,000.00 /Yr.