Technology Support Specialist II

Hansen Talent Group is hiring a Technology Support Specialist to work with a large enterprise in Columbia, SC toprovide technical advice, guidance, and informal training to customers using hardware and software programs..

What you'll do:

• Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
• Research, resolve and respond to requests received from customers.
• Ensure documentation and processes are current as business and technology changes evolve

Requirements and Qualifications:

• Strong customer service skills and good problem solving skills.
• Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
• Understands basic technical problems and solutions in relation to the business environment.
• Understands the industry's business systems and processes.
• Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry including Microsoft Office.
• Strong Communication skills – This is a 100% phone position communicating with our employees.