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Technology Support Specialist II

Expired Job

Fresno Unified School District Fresno , CA 93721

Posted 2 months ago

Technology Support Specialist II

Employer:

Fresno Unified School District

Date Posted:
9/19/2018

Contact:

Human Resources Call Center

(559) 457-3500

Number Openings: (At time of posting)
1

Length of Work Year:
261 days

Employment Type:

Full Time

Application Deadline:
10/2/2018 11:45 PM Pacific

Salary:

$22.89 - 27.98

Date Posted:
9/19/2018 Application Deadline:
10/2/2018 11:45 PM Pacific Employment Type:

Full Time Length of Work Year:
261 days Salary:

$22.89 - 27.98 Number Openings: (At time of posting)
1 Contact: Human Resources Call Center Email: tpttr@fresnounified.org Phone: (559) 457-3500

Requirements for Applying


FOR QUESTIONS: PLEASE CALL THE HUMAN RESOURCES HELP DESK AT (559) 457-3500.TO APPLY FOR THE POSITION VISIT: https://www.fresnounified.org/dept/hr/Pages/career-non-teachers-classified.aspx To view full job description, education requirements and licenses for this position visit: https://www.fresnounified.org/dept/hr/Pages/job-descriptions.aspxUnder general direction of an assigned supervisor, mentor and work directly with other support technicians in providing effective professional technical support in an increasingly complex, local and remote environment; research, troubleshoot, analyze and resolve hardware/software problems to meet the needs of the District; lead cross-functional teams to define and develop customer problem resolution plans, tracking milestones and deliverables; oversee inbound activities into the Call Tracking System to ensure technical problems are resolved in a reasonable, timely manner.

Job Description:
  • Participate in the implementation of the Educational Technology strategic plan

  • Create, design and deliver professional learning to facilitate use of district-adopted technology tools and foster digital literacy for all stakeholders (Parents, Administrators, Office Staff and Teachers) * Support the deployment of devices for special technology initiatives

  • Develop and update technology tutorials (video and document format) to support end users

  • Update content on the Educational Technology website when new tools or updates arise

  • Write and publish communications through blogs and social media to engage end users

  • Support teachers with the facilitation of computer science coding clubs across the district

  • Support the coordination of the annual Middle School Tournament of Technology

  • Using established evaluation and measurement indicators, collect, analyze and report data to track progress and improve service

Fresno Unified School District invites you to step up and inspire students to success. California's fourth-largest school district with an enrollment of more than 73,000 students is making huge strides in preparing career-ready graduates. Guided by the Board of Education's Core Beliefs that all students can and must learn at grade level and beyond, the district is gaining momentum to boost student achievement. Fresno Unified School District is seeking dynamic, dedicated and motivated individuals. Individuals need to be committed to continuous improvement, results driven and eager to work in a diverse community. We are committed to creating a culture where: Diversity is Valued Accelerated Learning for Each Student is Key Good First Teaching is the Focus Collaborating with Civic Leaders Positively Impacts the CommunityNONDISCRIMINATION POLICY: Fresno Unified School District does not harass, intimidate, or discriminate on the basis of race, color, ethnicity, national origin, ancestry, age, creed, religion, political affiliation, gender, gender identity or expression or genetic information, mental or physical disability, sex, sexual orientation, parental or marital status, military veteran status, or any other basis protected by law or regulation, in its educational program(s) or employment.

Requirements for Applying


FOR QUESTIONS: PLEASE CALL THE HUMAN RESOURCES HELP DESK AT (559) 457-3500.TO APPLY FOR THE POSITION VISIT: https://www.fresnounified.org/dept/hr/Pages/career-non-teachers-classified.aspx To view full job description, education requirements and licenses for this position visit: https://www.fresnounified.org/dept/hr/Pages/job-descriptions.aspxUnder general direction of an assigned supervisor, mentor and work directly with other support technicians in providing effective professional technical support in an increasingly complex, local and remote environment; research, troubleshoot, analyze and resolve hardware/software problems to meet the needs of the District; lead cross-functional teams to define and develop customer problem resolution plans, tracking milestones and deliverables; oversee inbound activities into the Call Tracking System to ensure technical problems are resolved in a reasonable, timely manner.

Job Description:
  • Participate in the implementation of the Educational Technology strategic plan

  • Create, design and deliver professional learning to facilitate use of district-adopted technology tools and foster digital literacy for all stakeholders (Parents, Administrators, Office Staff and Teachers) * Support the deployment of devices for special technology initiatives

  • Develop and update technology tutorials (video and document format) to support end users

  • Update content on the Educational Technology website when new tools or updates arise

  • Write and publish communications through blogs and social media to engage end users

  • Support teachers with the facilitation of computer science coding clubs across the district

  • Support the coordination of the annual Middle School Tournament of Technology

  • Using established evaluation and measurement indicators, collect, analyze and report data to track progress and improve service

Fresno Unified School District invites you to step up and inspire students to success. California's fourth-largest school district with an enrollment of more than 73,000 students is making huge strides in preparing career-ready graduates. Guided by the Board of Education's Core Beliefs that all students can and must learn at grade level and beyond, the district is gaining momentum to boost student achievement. Fresno Unified School District is seeking dynamic, dedicated and motivated individuals. Individuals need to be committed to continuous improvement, results driven and eager to work in a diverse community. We are committed to creating a culture where: Diversity is Valued Accelerated Learning for Each Student is Key Good First Teaching is the Focus Collaborating with Civic Leaders Positively Impacts the CommunityNONDISCRIMINATION POLICY: Fresno Unified School District does not harass, intimidate, or discriminate on the basis of race, color, ethnicity, national origin, ancestry, age, creed, religion, political affiliation, gender, gender identity or expression or genetic information, mental or physical disability, sex, sexual orientation, parental or marital status, military veteran status, or any other basis protected by law or regulation, in its educational program(s) or employment.

Any combination equivalent to: two years of college-level course work in computer science or related field; three years experience in technical call center or technical support working environment including experience in desktop operating systems, network concepts and remote access; experience working with Helpdesk ticketing software; experience with TCP/IP and related network protocol.Microsoft Certified Desktop Support Technician (MCDST) and A+ or equivalent or ability to obtain within one year.Valid California Driver's License.Special Requirement: This position may work additional assignments including evenings and weekends to accommodate testing, support, maintenance and potential call back duty responsibilities.

  • Proficient in the use of district technology tools: o SharePoint and web programming languages o Office 365 tools (OneDrive, Outlook, Forms, Teams, OneNote, etc.) o Windows 10 tools (Microsoft Update, Snipping Tool, Photos, etc.) * Experienced in the use of social media tools

  • Skilled Communicator and collaborator

  • Adaptive and productive problem solver

  • Effective public speaking and training skills

  • Knowledge of screen-casting and developing user manuals

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Technology Support Specialist II

Expired Job

Fresno Unified School District