Technology Support Specialist I

To advise and provide consultation to computer users on various skill levels regarding the effective use of computer resources. Responsible for providing routine information to faculty, staff, students, and various other groups regarding computers and their usage.

Description of Duties

• Consults with users on the use of computers and provide solutions in resolving routine computer related problems.
• Provides routine computer services to all departments and other groups.
• Installs, maintains, repairs, and provides support for computer hardware and software.
• Performs or assists in performing the analysis, development, and testing of systems and procedures.
• Performs service calls, either on-site or by telephone, on computers for problem solving and trouble shooting.
• Performs or assists in performing the preparation of training literature and materials and the training or classroom lecture of staff, faculty, and/or students.
• Researches, reviews and recommends computer products, services and trends to support user short and long term planning and purchases.
• Installs and maintains computer networks.
• Keeps up to date on new and developing technology.
• Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Generally none, but in some departments may supervise clerical, direct wage or work study employees.

Required Education

60 hours of undergraduate course work including 12 hours in information systems or computer science/MIS. Equivalent work experience in performing the stated duties may be substituted on a 1-on-1 basis.

Preferred Education

Associates Degree in Computer Science, MIS or a related field.

Licenses/Certifications

None.

Required Experience

Two (2) years experience relating to computer hardware/software or four (4) years of related experience without required coursework.

Preferred Experience

The above required experience acquired in the university environment.

Equipment

Use of standard office equipment, use of computer hardware, software and applications.

Preferred: Knowledge of various third party applications and computer networking systems, their components, functions and capabilities.

Working Conditions

Needs to be able to successfully perform all required duties. Indoor office environment.

Other

Must be able to move between buildings to perform on site service. Works with electronic equipment, necessitating normal caution and safety procedures. Must be able to stoop, bend, reach, climb ladders and stairs to install and maintain equipment and cables.

Physical Capabilities

N/A

Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 10/21/2024 Grant Funded Position No If Yes, Provide Grant Expiration Date