Technology Support Specialist I (Service Desk)

Dartmouth College Hanover , NH 03755

Posted 2 months ago

Position Details

Position Title Technology Support Specialist I (Service Desk) Department Information, Technology and Consulting Position Number 1127137 Hiring Range Minimum $23.55 Hiring Range Maximum $28.35 Advertisement Text Position Purpose

The Technology Support Specialist I is responsible for providing technology support and consulting to the Dartmouth College community. They provide multi-platform software and hardware support for traditional desktop and mobile platforms. Support is provided through office visits, remote tools and by telephone as required.

Required Qualifications

  • Demonstrated ability in configuring, installation, and troubleshooting of current operating systems, client productivity tools, peripherals, and mobile devices

  • Clear, concise communications

  • Ability to identify and solve problems with support

  • Customer service focused with the ability to understand client perspective

  • Ability to work in collaboration with others

  • Works effectively on teams

  • Ability to work in a fast-paced environment managing multiple tasks and priorities

  • Self-motivated and able to work with limited supervision

  • Associates Degree with related course work OR high school diploma (or equivalent) with at least two years' relevant work experience

Preferred Qualifications

  • Experience working in an Academic environment

  • Experience using IT service management software

  • Combination of postsecondary degree and relevant work experience

SEIU Level Not an SEIU Position FLSA Non-Exempt Employment Category Regular Full Time Department Contact for Cover Letter Tana Perezcastaneda, Chief Operating Officer Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Special Instructions to Applicants

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Quick Link http://searchjobs.dartmouth.edu/postings/54197

Key Accountabilities

Technology Support and Client Services

  • 80%
  • Supports various operating systems and device platforms

  • Documents technical issues and knowledge

  • Builds strong relationships with departments and individuals at Dartmouth

  • Consults with clients on technology solutions and use

  • Collaborates with teams both internal and external to the Service Desk

  • Provides administrative support for core technologies

Learning and development

  • 10%
  • Continuously develops expertise for new and existing technologies

  • Continuously improves knowledge and processes for Service Desk team

Project management

  • 10%
  • Participates in testing, development, communication, and implementation of projects

  • Provides client perspective to project teams

    • Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others. -- Performs other duties as assigned.

Applicant Documents

Required Documents

  • Resume

  • Cover Letter

Optional Documents

  • Additional Document #1
  • Additional Document #2

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • How did you hear about this employment opportunity?

  • Talent Acquisition Consultant

  • American Library Association

  • CareerBuilder

  • Chronicle of Higher Education

  • Chronicle of Philanthropy

  • Dartmouth College Employment Website

  • Glassdoor

  • Internal Employee Referral

  • HERC

  • Higher Ed Jobs

  • Indeed

  • Inside Higher Ed Jobs

  • LinkedIn

  • National Black MBA Association

  • Prospanica

  • Valley News

  • Other (Please specify below)

  • If you answered "Other" to the above question, please specify here

(Open Ended Question)


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VIEW JOBS 4/15/2020 12:00:00 AM 2020-07-14T00:00 Position Details Position Title Technology Support Specialist II (Service Desk) Department Information, Technology and Consulting Position Number 1127138 Hiring Range Minimum $28.85 Hiring Range Maximum $33.15 Advertisement Text Position Purpose The Technology Support Specialist II is responsible for providing technology support and consulting to the Dartmouth College community. They provide multi-platform software and hardware support for traditional desktop and mobile platforms. Support is provided through office visits, remote tools and by telephone as required. They drive team development and improvement. Required Qualifications * Work experience providing technology support (e.g. desktop, device, network, application, and/or infrastructure support) * Demonstrates expertise in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, peripherals, and mobile devices via current certifications, education, and/or experience * Clear, concise communications * Ability to identify and solve problems independently * Customer service focused with the ability to represent the client perspective * Ability to work in collaboration with others * Works effectively on teams including the ability to lead team initiatives * Ability to work in a fast-paced environment managing multiple tasks and priorities * Ability to organize and manage project work * Self-motivated and able to work with minimal supervision * Ability to mentor and teach others * Associates Degree with related course work and with one years' relevant work experience OR high school diploma (or equivalent) with three years' relevant work experience Preferred Qualifications * Experience supporting desktop and device operating systems * Experience working in a client-facing technology support role * Experience working in an Academic environment * Experience using IT service management software * Technology-related professional certifications * Bachelor's degree or higher SEIU Level Not an SEIU Position FLSA Non-Exempt Employment Category Regular Full Time Department Contact for Cover Letter Tana Perezcastaneda, Chief Operating Officer Equal Opportunity Employer Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged. Special Instructions to Applicants Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Quick Link http://searchjobs.dartmouth.edu/postings/54201 Key Accountabilities Technology Support and Client Services - 70% * Supports various operating systems and device platforms * Documents technical issues and knowledge * Builds strong relationships with departments and individuals at Dartmouth * Consults with clients on technology solutions and use * Collaborates with teams both internal and external to the Service Desk * Provides administrative support for core technologies * Provides subject matter expertise in one or more technologies * Is a business relationship manager to one or more client departments/divisions Learning and development - 15% * Continuously develops expertise for new and existing technologies * Continuously improves knowledge and processes for Service Desk team * Creates knowledge and process around one or more technologies or Service Desk development initiatives * Mentors Technology Support Specialist I colleagues Project management - 15% * Participates in testing, development, communication, and implementation of projects * Manages projects for Service Desk/Client Services * Provides client perspective to project teams * Manages client communications for ITC projects * - Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others. -- Performs other duties as assigned. Applicant Documents Required Documents * Resume * Cover Letter Optional Documents * Additional Document #1 * Additional Document #2 Supplemental Questions Required fields are indicated with an asterisk (*). * * How did you hear about this employment opportunity? * Talent Acquisition Consultant * American Library Association * CareerBuilder * Chronicle of Higher Education * Chronicle of Philanthropy * Dartmouth College Employment Website * Glassdoor * Internal Employee Referral * HERC * Higher Ed Jobs * Indeed * Inside Higher Ed Jobs * LinkedIn * National Black MBA Association * Prospanica * Valley News * Other (Please specify below) * If you answered "Other" to the above question, please specify here (Open Ended Question) Dartmouth College Hanover NH

Technology Support Specialist I (Service Desk)

Dartmouth College