Technology Support Specialist

Overview

Provide quality first contact support for the organization's technology infrastructure, and assist users with issues related to software, computers, mobile devices, point-of-sale, peripherals, and other similar devices.

Responsibilities

• Provide technology support for a broad array of technologies including, but not limited to, point-of-sale registers, end user desktop and mobile devices, corporate applications, user and group account management, and anti-virus.

• When necessary, work with other staff members to diagnose and resolve more complex issues involving storage, networks, servers, and other related technologies.

• Handle issues to resolution, engage vendors and other staff as needed with minimal supervision.

• Monitor helpdesk ticket queue and radio communications to ensure requests are being handled properly and professionally.

• Interact with larger project teams to deliver new solutions.

• Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks.

• Implements sustainable practices in daily tasks whenever possible.

• Performs other duties as assigned.

Qualifications

Required Qualifications:

• Technical school degree in computer science or related field experience.

• Experience administering enterprise Microsoft products such as Windows, Outlook, Office365, and Active Directory.

• Experience administering anti-virus endpoints and using anti-virus console to detect and resolve issues.

• Minimum of three years (at least 2 of which should involve face-to-face interaction with clients) supporting end user computer environments and performing tasks such as installation, account and profile administration, hardware troubleshooting, and application support.

Preferred Experience:

• Experience installing and administering "edge" network switches such as Cisco or comparable technology.

• Experience operating Audio/Visual technologies such as sound systems, projectors, and microphones.

• Experience using or administering point-of-sale systems.

• B.S. in computer science or a related field.

Required Skills & Qualifications:

• Ability to effectively engage non-technical users on a routine basis.

• Ability to plan, organize, and execute work effectively and without direct supervision.

• Ability to provide excellent guest service by positively interacting with guests.

• Ability to develop and maintain cooperative working relationships with all Zoo team members and contacts regarding company business.

• Ability to adhere to standard operating procedures including but not limited to safety protocols.

• Ability to work a flexible schedule including evenings, weekends and holidays.

• Possession of a valid state issued motor vehicle operator's license and a good driving record.

• Ability to adhere to the Columbus Zoo Family of Parks drug-free workplace policy including but not limited to random, post-accident, reasonable suspicion, and follow-up treatment.

• Ability to successfully complete a criminal history background check annually.