Vista Care Green Bay , WI 54302
Posted 3 weeks ago
Technology Support Manager
ABOUT VISTA CARE
Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, Colorado, South Dakota, and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives. Vista Care is breaking down barriers and is at the forefront of utilizing technology to improve the way we care for others. We are searching for a candidate that has a passion for helping others and has a vision for how technology can change our industry. We are seeking an experienced Technology Support Manager to spearhead our Vista Support Center.
JOB TYPE: Full-time
BENEFITS: Health, dental, & vision insurance, 401K, PTO, and other company perks.
LOCATION: Travel to Sheboygan, WI and our other locations across Wisconsin is required for this position
ABOUT THE JOB:
The Technology Support Manager will be responsible for all assessment, development and implementation of assistive technology for the programs, homes, and the people supported. This position is also responsible for the operation and leadership direction of the Vista Support Center.
RESPONSIBLE TO:
The Technology Support Manager reports to the National Director of Quality
POSITION RESPONSIBILITIES
Manage day to day operations of the Vista Support Center
Hiring management
Payroll
Scheduling
On-Call (via phone 24/7 and frequent in person support; other than when on PTO)
Provide supervision to Support Center Professionals & create a culture consistent with Vista Care standards
Develop training materials, schedules & ensure adherence to training requirements
Conduct training for VSC staff, operations, external stakeholders, and participate in execution of individual's supported training
Maintain fiscal management of the Vista Support Center; stay within a designated budget
Create and implement aggressive growth strategies
Participate in creation and implementation of policies, procedures, and best practices for Technology supports
Testing, troubleshooting, and continuous upkeep support of technology equipment
Resource creation & development for day to day use of Vista Support Center staff, and all other areas of the department ; assessment tools, standard operating procedures, implementation guidelines, new or adjustment of service outline, protocols & how to/troubleshooting guides
Provide assessment for use of technology by the people supported and train other employees on the assessment strategy
Collect data and complete assessment process for installation of technology - including development of floor plan plots, determining applicable location for technology use, ordering, approving invoices, receiving of equipment, and scheduling installation
Industry research including updates and advancements of state/federal/DHS and local regulations/guidelines
Industry research including available and innovative technology solutions - including incorporation of new technology into current Vista Care offered technology suite
Collaborate with equipment and software vendors to develop solutions that meet the needs of Vista Care's supported population(s)
Develop and maintain an implementation strategy for technology that includes project management, training strategies, and communication plans
Partner with operations to create an appropriate personalized care plan via technology
Develop innovative support solutions to meet the needs of operations/front line staff and individuals supported
Collaborate with IT, Marketing, HR, Scheduling, Maintenance, Nursing, Quality, and all other support departments as necessary to establish and maintain working relationship and communicate necessary information in between departments
Communicate with external stakeholders soliciting growth, education, and overall partnership as it relates to assistive technology expansion across multiple states
Create appropriate messaging consistent with mission, vision, values, and goals for use in educational, marketing, and any other communication
Including person centered and technology first language
Weekly/Monthly/Quarterly reporting (including funding, timeline adherence, participation statistics, and general effectiveness)
Complete operations' responsibilities within the project as needed
All other duties as assigned
MINIMUM QUALIFICATIONS:
Bachelor's degree in related field
Previous project management experience preferred
5 years of relevant experience.
Ability to create and manage multiple detailed projects in tandem
Excellent verbal and written communication skills
Ability to promote a culture of technology first strategy
Ability to influence funders, case managers, and state leaders to leverage technology when/where it's appropriate.
Ability to navigate a range of technology software/systems and hardware.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Ability to change direction quickly within a project efficiently and effectively.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.
Day travel required and some overnight travel may be expected.
If you are interested in this position, please apply today! If you have any questions about Vista Care or this Technology Support Manager position, please reach out at the number or email below.
Sam Harris
Talent Specialist III
Ph: 920.694.1196
samharris@vistacare.org www.vistacare.org
Vista Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Vista Care