Technology Support Center Student Manager

Technology Support Center Student Manager

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Please see Special Instructions for more details.

All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: https://www.indstate.edu/sites/default/files/media/Documents/PDF/career-center-Emp_Eligibility_Docs.pdf

Position Details

Position Details

Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours. Comments to Applicants

All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: https://www.indstate.edu/sites/default/files/media/Documents/PDF/career-center-Emp_Eligibility_Docs.pdf

Notice of Vacancy Number ST2300685 Job Title Technology Support Center Student Manager Job Category Regular Student Job Job Type Regular Student Jobs Position Class Code 82100 Student Employee Student Pay Grade 999 Hourly Wage/Salary 12.50 Job Summary/Basic Function

Create student schedules, monitor student hours in Kronos. Participate in hiring process of new student workers.

Specific Responsibilities

Track attendance for TSC student employees.

Assist student employees with schedule concerns.

Develop schedules for each work period.

Assist student employees with process, procedure, or technical questions.

Assist staff with projects as needed.

Work Schedule

Up to 20 hours worked between the hours of 7:30 AM - 5:00 PM, Mon-Fri.

Desired Start Date 03/25/2024 Open Date 03/07/2024 Close Date 04/07/2024 Required Relevant Education & Experience High School diploma or GED Required Field(s) of Study

Minimum of one semester as Computer Technician.

Preferred Relevant Education and Experience

Education: No Response; Experience: No Response

Supervisory Responsibilities Has authority or responsibility for the supervision of student workers or graduate assistants only. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Excellent public speaking skills, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Proficiency with Microsoft Office and other computer applications, Proven verbal and written communication skills, Willing to interact with students, Willing to work extended hours during events and peak seasons, when required, Work effectively with a diverse community, Experience and knowledge in job related program, Proven supervisory skills Other Knowledge, Skills and Abilities NCAA Guidelines

All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.

Job Duties

Essential Duties and Responsibilities

Be able to perform the tasks of Computer Technician. Monitor and track employee performance and attendance. Provide oversight of technician staffing, including assisting in the hiring process. Review hours of employees for adherence to current guidelines. Report and document issues according to current guidelines

Career Readiness Competencies

o Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in the process, and may demonstrate originality and inventiveness.

o Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.

o Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.

o Digital Technology: Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems.

o Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage his/her emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work.

o Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

o Career and Self Development: Identify and articulate one's skills, strengths, knowledge, and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace.

o Equity and Inclusion: Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. The individual demonstrates openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and understand individuals' differences.

Career Competencies

Competency: Critical Thinking/Problem Solving Competency: Oral/Written Communications Competency: Teamwork/Collaboration Competency: Digital Technology Competency: Leadership Competency: Professionalism/Work Ethic Competency: Career and Self Development Competency: Equity and Inclusion

Applicant Documents

Required Documents

• Current Class Schedule

Optional Documents

• Resume

• Cover Letter/ Letter of Application

Supplemental Questions

Required fields are indicated with an asterisk (*).

• What is your expected graduation date?

(Open Ended Question)

• What is your major/minor or field of study?

(Open Ended Question)

• Will you be available to work during the summer?

• yes

• no

• Please explain in 2-5 sentences why you are interested in this position and how you are qualified for this position.

(Open Ended Question)

• Do you currently work for OIT at Indiana State University?

• Yes

• No

• Provide the name of one professor, adviser, or staff person at ISU who can provide a reference. If this is your first semester at ISU, you may list another reference with their contact information.

(Open Ended Question)

• Are you currently in good academic standing with the University?

• Yes

• No

• Are you currently in good conduct standing with the University?

• Yes

• No

• Do you have an interest in learning, or experience with, assisting others with their computer issues (hardware or software)? Please explain.

(Open Ended Question)