Technology Support Analyst

The primary purpose of the position of Technology Support Analyst is to perform routine diagnostics and maintenance with multiple operating systems including, OPUS and VINE. This position will be resolving most incident tickets escalated to them, and research on new technologies being implemented (issues that cannot be solved will be escalated to the appropriate vendor/team). Participates as a team member on small and/or large projects.

This position will also be responsible for supervision of Program Coordinator II staff.

Responsibilities include, but are not limited to:

• Assists with testing of new releases of software, vendor modifications, upgrades, and patches

• Resolves routine issues and problems; provides technical support for supported systems

• Act as NCID Administrator and Site Security Administrator for section by maintaining statistical data for the SAVAN program to include OPUS, Vine, VOCA, etc.

• Victim registration from multiple sources including but not limited to court documents and registration forms

• Maintain inventory for SAVAN program

This is an Internal Posting open ONLY for current North Carolina State Government employees and eligible RIF Candidates from NC State Government. To include eligible current Temporary Employees.

This is a full-time position (40 hours per week) with State Benefits.    

Note to Current State Employees:

State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position.  If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity.  Based upon these factors, a pay increase MAY result.

The Knowledge, Skills, and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of the Experience and Education listed on the application.

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Demonstrated knowledge of the NC Crime Victim's Right Statute

• Experience with Offender Population Unified System (OPUS)

• Demonstrated experience troubleshooting standard/common operating systems and software/hardware issues

• Demonstrated ability to analyze Victim Support Services needs and effectively communicate back to technical experts

Management Preferences:

• Working knowledge of the sentencing structures

• Working knowledge of the VINE Systems and Microsoft Power Platform

• Ability to understand and communicate technical information to both technical and non-technical stakeholders

Some state job postings say you can qualify by an "equivalent combination of education and experience."  If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

See https://oshr.nc.gov/experience-guide for details.  

Bachelor's degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position's role

OR

Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role

OR

High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role or an equivalent combination of education and experience

The North Carolina Department of Adult Correction (NCDAC) is the largest state agency with more than 26,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This Agency includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions included are, Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry.  

The primary purpose of the Victim Services Section is to serve the victims of North Carolina in various capacities through the mandated programs. Victim Support Services assists victims, their families and interested parties whose offenders are sentenced in court to a prison term, placed on probation or released from prison on parole or post-release supervision through the Adult Corrections notification program (OPUS) according to NCGS Chapter 15A Articles 45 and 46. NC SAVAN (NC Statewide Automated Victims Assistance Notification) is a criminal justice information sharing system that supports automated victim notification for incarcerated offenders according to NCGS Chapter 15A Articles 45 and 46.

The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer that embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information.  Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses.  Resumes will not be accepted in lieu of completing this application.  Answers to Supplemental Questions must refer to the education or work experience listed on this application to receive credit.   Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing.  If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.

• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

• If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements:  Correctional & Probation/Parole Officer Certification.

• The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape."  Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions (Download PDF reader) (Download PDF reader) (Download PDF reader).

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status."  If you are selected for an interview, you will be contacted by management.  If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help- Line at 855-524-5627.

If there are any questions about this posting other than your application status, please contact Anchal Mishra at anchal.mishra@dac.nc.gov.