Technology Support Analyst - Journey

Job Title Technology Support Analyst

• Journey Position Number 400507 Vacancy Open to All Candidates Time-Limited No Department Homepage https://medicine.ecu.edu/medicaleducation/ Advertising Department ACADEMIC AFFAIRS-BSOM Division ECU Health/BSOM Classification Title 12249 Tech Support Analyst Competency Level 2

• Journey Working Title Tech Support Analyst Number of Vacancies 1 Full Time Equivalent (FTE) 1.000 Full Time or Part Time Full Time Recruitment Range $35,406 - $78,768 Anticipated Hiring Range $60,000 - 65,000 Salary Grade Equivalency IT03 Work Schedule M-F Work Hours 8-5pm Position Location (City) Greenville Job Category Staff

• Information Technology Organizational Unit Overview

The primary mission of the Brody School of Medicine Office of Medical Education is:

Support the teaching faculty and others in the process of providing an accredited program of undergraduate medical education leading to the MD degree.

To provide leadership in curriculum development, program evaluation, student assessment and medical education research and scholarship.

To work with our academic medical center partners in creating a variety of opportunities for students across North Carolina to pursue a career in medicine.

Job Duties

Brody School of Medicine's Office of Medical Education is currently seeking to hire a full-time Technology Support Analyst. This individual will assist in the migration and management of the Learning Management System, testing related data, and will also assist the Testing Administrator and serve as an alternate National Board of Medical Examiners (NBME) Chief Proctor. Additionally, the position will assist in providing diagnostic solutions for hardware and software issues and support for desktops and laptops.

Minimum Education/Experience

Associate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience.

License or Certification required by statute or regulation

NA

Preferred Experience, Skills, Training/Education License or Certification required by the Department

NA

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.

• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).

• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

• Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date 06/07/2024 Job Close Date

• Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 06/21/2024 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/71844 Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EOE

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.