About Seattle Pacific University:
Founded in 1891, Seattle Pacific University has a long and distinguished history in Christian higher education. Located just minutes from downtown Seattle, SPU seeks to be a premier Christian University fully committed to engaging the culture and changing the world by graduating people of competence and character, becoming people of wisdom, and modeling grace-filled community. Seattle Pacific University seeks applicants committed to its Christian mission. Due to our mission of cultural engagement, SPU is committed to building an excellent and diverse staff and faculty. People from historically underrepresented groups are particularly encouraged to apply.
The Technology Support Analyst II provides tier 2 technology support to campus users through their work at the CIS HelpDesk in accordance with the HelpDesk Manager. They anticipate the needs of the HelpDesk Manager and ensure HelpDesk operations are run effectively to provide excellent customer service to the SPU community. They supervise the training, technical accuracy, and work activities of student employees, deliver end-user training, as well as offering other duties as assigned.
The Technology Support Analyst II provides technology support to campus users. This includes tier 2 & 3 direct customer support, administration of personal computing hardware and software, and classroom technology/audio visual support. Additional tasks include, but are not limited to, technology consulting, end-user training, maintaining documentation, and ensuring system security. This is an intermediate support position requiring broad technical knowledge, strong interpersonal communication skills, and a commitment to excellent customer service.
Hardware and Software Support
Documentation and Procedures
Supervisor and Mentor
Strong analytical and problem-solving capabilities
Well organized and extremely detail oriented
Strong customer service ethic and great communication skills, both oral and written
Passionate about delivering quality no matter what you are doing
Can work both independently and in a collaborative team-oriented environment
A self-starter, motivated to push the limits and think outside of the box
Fondness for solutions that are simple, elegant, and effective
Ability to work with and maintain confidential information
BS/BA in Computer Science or related technical field.
At least four years of experience in technology support and PC repair. Experience supporting client software (Microsoft Office Products, Project, anti-spyware and anti-virus software, etc.) Experience working with central systems, operating environments and Internet tools, Active Directory, and other client hardware and software management tools required.
Experience with : Windows OS, and Mac OS, SCCM, WSUS, PowerShell, AD Group Policy.
Licensure/Certification: A+, and/or Microsoft Certification.
Excellent verbal and written communications skills a must. Strong interpersonal and teamwork skills. Proven customer service experience and skills.
Position will remain open until filled.
Salary: DOE, starts at $60,000 annually
This is a full time position with excellent benefits. SPU pays the employee premium for medical, dental, and vision insurance. SPU makes contributions to an employee HSA account and to a retirement account after one year of eligibility in the plan. Tuition discount program available for the employee and qualified immediate family members.
Please submit a cover letter and resume along with the online application.
Seattle Pacific University