Technology Supervisor - Infrastructure, Applications & Data (Web & Infrastructure)

Company Description

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description

About Ronald McDonald House Charities

Ronald McDonald House Charities (RMHC) creates, finds, and supports programs that directly improve the health and well-being of children and their families. RMHC strives to be part of the solution to challenging family issues today. Families are challenged with basic needs such as how to support a hospitalized child, how to afford staying together in another city while a child is undergoing treatment or even getting basic medical and dental care in underserved communities. We use our resources and partnerships in the community to help families gain access to healthcare services and keep families together during critical points in their child's life.

Position Purpose

The demand for streamlined business processes, enhanced system/data security, and innovative technology to support the RMHC Global organization is growing exponentially. As an RMHC Operations Team member, this person will influence technology investments and manage critical applications and infrastructure that drive consistency, support collaboration, build capacity, minimize risk and support RMHC in achieving its Mission. Additionally, this person will steward strategic vendor relationships, design and implement technology solutions to address functional challenges, and ensure the reliability and sustainability of infrastructure to support RMHC organizational excellence.

Primary Accountabilities

The Technology Supervisor - Infrastructure, Applications & Data (Web & Infrastructure) will play a vital role within the RMHC Global Team as the subject matter expert on a subset of RMHC applications and systems, including RMHC websites and adjacent technologies (e.g., WordPress templates), web application firewalls, centralized identity management platforms, centralized logging systems, and API development and maintenance. In conjunction with the Technology Manager, this team member is responsible for collaborating with appropriate partners to design, develop, support and protect scalable, maintainable, and highly available applications/systems and infrastructure to support RMHC's business priorities. Day-to-day, this position is responsible for: configuring, monitoring and troubleshooting technical applications and platforms; managing third-party vendor relationships, including technical consultants; overseeing security, privacy, governance for respective applications/systems; analyzing business requirements; and performing system upgrades and implementations.

Product Management

• Manage a subset of RMHC Global applications and systems including performance, optimization, automation, upgrades, enhancements, testing, integration, domain management and security efforts.
• Support the Technology Manager to suggest, innovate and implement items associated with the RMHC Global's Strategic Plan priorities as well as the Technology Roadmap.
• Identify and apply risk mitigation strategies to respective applications, systems and infrastructure.
• Maintain and monitor all applications/systems to ensure uptime and performance, including business continuity preparedness.
• Monitor and report on key metrics concerning the state of the infrastructure environment, projects and support/operational activities.

Vendor Management

• Steward strategic vendor relationships; manage contracts and applicable SLAs for respective subset of RMHC applications and systems.
• Contribute to projects to ensure that they are properly scoped and completed; collaborate with SMEs to ensure initiative prioritization and completion.

Information Governance and Security

• Ensure adherence to all RMHC data governance policies, procedures and standards. Recommend changes/updates as needed.
• Develop tools and configure existing applications/systems to support audit and compliance tracking.
• Monitor respective application and system security. Resolve issues. Ensure all security patches/updates are applied on a routine basis in coordination with IT vendors.
• Ensure the integrity, security, availability, accessibility and optimal use of RMHC data that is managed within respective applications/systems.
• In coordination with the RMHC Compliance Manager, RMHC Technology Manager and incident response business owner, support the RMHC Incident Response plan(s) as it relates to technology systems, applications and vendors.

Requirements Implementation, Data Reporting and Analytics

• Collaborate with team to gather business requirements, evaluate options and recommend enhancements or changes to new or existing applications/systems.
• Assist cross-functional teams with extracting business insights from respective applications/systems to support business needs.
• Monitor and analyze results of data hygiene processes, including interfacing with third party data resources (connectors) and internal teams when necessary. Recommend and execute additional data quality control processes and systems.

Education and Training

• Create, update and socialize respective system/application documentation and educational resources in coordination with Technology Services & Support team members.
• Engage in professional development activities by researching technology trends, participating in educational opportunities, and actively participating in technology-related user/networking groups and professional organizations.

Benefits eligible: Yes

Bonus eligible: Yes

The expected salary range for this role is $75,700 - $94,620 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Bachelor's degree in Computer Science/Engineering, Information Systems or a related information technology field.
• Three to five years of work experience utilizing the described skills and competencies, including application/system management, technology infrastructure, end-user computing, cybersecurity, cloud computing systems and platforms, and vendor relationship management. Experience working in a non-profit organization is a plus.
• Excellent technical skills including, but not limited to, a knowledge of identity management systems (Okta preferred) and web-based technologies (HTML/CSS/JS, SSL, DNS and domain management).
• Hands-on-experience with infrastructure-as-a-service disciplines including database and networking infrastructure within Azure (including, but not limited to, Virtual Machines and Microsoft 365) and Amazon Web Services (including, but not limited to, EC2 and RDS).
• Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change.
• Keen sense of curiosity and creativity with demonstrated analytical and problem-solving abilities as well as exceptional attention to detail.
• Experience working in a team-oriented, collaborative environment with ability to handle multiple, time-sensitive responsibilities.
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed. Note: Irregular hours are infrequent, but necessary during outages, upgrades, etc.

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.