Worldvia Roswell , GA 30076
Posted 3 weeks ago
Are you an outgoing and tech-savvy problem solver? Do you thrive on assisting people and finding solutions to their issues? If this sounds like you, then we have the perfect opportunity waiting!
We are on the lookout for a knowledgeable and supportive candidate to join our dynamic team as a Technical Support Specialist. In this role, you will directly assist our valued internal and external users to ensure they have seamless access to and can effectively use our mission-critical systems.
The ideal candidate is genuinely enthusiastic about assisting others, possessing patience, empathy, and excellent communication skills. You have a gift for conversation and acknowledge the importance of effective communication. Putting yourself in someone else's shoes and advocating on their behalf comes naturally to you. You appreciate the significance of user feedback, and you excel at gathering it. Troubleshooting and investigating problems are second nature, and you are confident in your ability to overcome challenges.
As a Technical Support Specialist, you will handle support issues via phone calls, emails, and live chats (our call volume is minimal, but emails and chats are increasing), delivering accurate, valid, and comprehensive information using the most appropriate methods and tools. You will also meet personal and team productivity targets and contribute to maintaining system availability targets.
To excel in this role, previous experience in technical support or technical systems management is a must, along with active listening skills, the ability to adapt and respond to various communication styles, and a talent for researching and solving unusual problems. Exceptional verbal and written communication skills, effective multitasking and time management abilities are also essential.
In addition, you must reside in the Greater Atlanta area and possess legal authorization to work in the U.S. It is necessary to be available to work at our Roswell, Georgia Headquarters from Monday to Friday, with no weekend work required!
Join our team and help us maintain excellent service standards, respond promptly to inquiries, and ensure high levels of satisfaction for both our team and clients. Don't wait, apply now!
As part of an exciting and innovative team, you will be working in a startup atmosphere focused on rapid program iteration while being able to leverage the resources of an established and profitable company that is one of the top 50 largest sellers of travel in the United States. With incredible products in development, WorldVia is on the leading edge of travel marketing and sales.
We are building products and services that will be used by thousands of travel business owners and travel advisors, along with millions of travelers across the country.
Every team member is critical in the decision-making process to ensure we achieve our potential.
Working at WorldVia
At WorldVia, we’re looking for structured thinkers full of passion, ambition, and kindness. We’d love for you to apply even if your experience doesn't precisely match the job description. Your experience, skills, and interests will help you stand out—especially if your career has taken extraordinary twists and turns. We welcome people of diverse backgrounds and perspectives who aren’t afraid to challenge assumptions and the status quo. Join us.
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Worldvia