Technology Specialist - Information Technology

Technology Specialist

Information Technology

Full Time

Southeast Missouri State University is seeking a Technology Specialist to join its Information Technology User Services team. The Technology Specialist provides frontline technical end-user support for campus faculty, staff, and students relating to university-owned computer hardware/software and/or networking problems.  Technical support primarily consists of, but not limited to, windows-based systems.

Job Responsibilities:

• Provide consultation and support for the installation, use and management of computer hardware, software, printers, and other end-user technologies

• Provide end-user telephone, on-site, remote, and walk-in support

• Respond to, prioritize, and track end-user requests for technical assistance in the IT Help Desk ticketing system

• Troubleshoot, follow-up, and resolve reported technical issues; document steps and resolution in the ticketing system

• Provide timely resolution of problems or escalation on behalf of the end-user by maintaining strong working relationships with IT professionals in areas such as network services, software systems, and application developers

• Work with end-users and User Services staff to keep end-user equipment current and perform system upgrades and new system deployments when needed

• Work with Information Technology management to inventory and sustain campus end-user technologies

• Support campus standards for purchasing new computer hardware and software

• Support campus Information Security policies and protect end-user data and systems

• Participate in campus information technology projects

• High School diploma or GED

• CompTIA A+ Certification (send a copy when applying) or CompTIA A+ Certification within the first 12 months employment

• Knowledge of principles of computing and communications networks

• Experience with support of Windows and Microsoft Office 365

• Experience with Windows deployment and computer provisioning techniques

• Excellent verbal and written communication skills, with the ability to communicate technical issues to a non-technical audience

• Demonstrated experience working and interacting in a team environment

• Demonstrated experience and understanding of customer service

Application Deadline:  The position is available immediately and will remain open until filled.  To ensure full consideration, applications must be received by May 17, 2024.

To Apply:  Submit the following items online by clicking on the APPLY button at the top of the page:

• Letter of interest addressing position qualifications

• Current Resume

• Names and contact information of three professional references may be asked for at a later date

About Southeast Missouri State University (SEMO):  Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond.  SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society.

SEMO Fact Book:  Institutional Research Factbook | SEMO 

SEMO Strategic Action Plan:  Strategic Action Plan (semo.edu)