Technology Specialist III

Topgolf Dallas , TX 75201

Posted 2 weeks ago


Topgolf is seeking the most friendly, creative, perseverant people on the planet to wow our end users and Guests with the best service experiences ever.

The purpose of the Technology Specialist III role is to provide a premier end-user experience to all Help Desk contacts, teaming up with all areas of the business to appropriately record, investigate, escalate as necessary, and ultimately resolve issues on behalf of our end users.

This senior role is assigned work for the Tier 2 level of technology support, which is responsible for more complex technology issues and is expected to lead efforts across teams as necessary. This individual mentor and directs more junior team members and may have direct supervisor responsibility for a small team.

Key Responsibilities

  • Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets received while maintaining the highest degree of professionalism and service. Advise and mentor more junior team members.

    Respond to all Associate requests in a timely a professional manner. Provide technical support to Game System, F&B POS, Windows OS, Server, and any network troubleshooting. Document issues, troubleshooting, and resolution within ticketing system.

    Assist in Server Administration, network backups, and special projects. Determine severity of issues and prioritize resolution. Assist in developing internal documentation to support new features and procedures for product enhancement.

    Train users in accordance with the existing Knowledge Base Articles on the proper use of hardware, software, and mobile devices. Remain calm. Seriously, breathe.

    The space can get hectic, but it is fun as heck and it's all going to be okay. Proactively following up on all open issues. Interview new team member candidates.

Key Qualifications

  • Excellent customer service skills Proven ability to influence and lead others in a multi-team environment MS Windows desktop operating system, Android, and iOS Support Helpdesk ticketing system(s) and incident lifecycle Ability to define problems, collect data, establish fact and draw valid conclusions. Ability to work in Active Directory, Cisco devices, VMWare, and Office 365 configurations.

    Remote tools for virtual support Proficient understanding of Networking principles including, network troubleshooting for connectivity issues, DHCP, and DNS. Understanding of server room hardware, including patch panel, network switches, servers, Audio Visual equipment, and Wi-Fi connectivity.Proficient in understanding server hardware configurations and Microsoft Server Operating System Knowledge of telephony/VoIP Analytical thinking Office 365 Administration experience Written and verbal communication skills Time Management The thirst for knowledge. We expect you to grill your team members like a reporter in need of as scoop.

  • Create documentation Willingness to work flexible hours/weekend hours

About Topgolf

Topgolf operates 52 venues in the United States, United Kingdom, and Australia, employs 15,000 Associates and serves 13 million guests annually. The Topgolf games can be played by all ages and skill levels, and the microchipped golf balls score themselves, providing players with instant feedback on each shot's accuracy and distance.

Players aim for 11 giant dartboard-like targets on a 215-yard outfield. The farther the shot goes and the closer to the pin, the more points the player receives. Each Topgolf venue features climate-controlled hitting bays for year-round play, food, beverage, music and HDTVs on which various sports games are shown, such as football, basketball and golf. Topgolf also offers golf lessons, leagues, tournaments, concerts, and corporate and social events.

Equal Opportunity Employer

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Corporate Technology Communications Specialist

Public Consulting Group

Posted 4 days ago

VIEW JOBS 3/19/2019 12:00:00 AM 2019-06-17T00:00 Overview Public Consulting Group, Inc. (PCG) is a leading public sector management consulting and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,000 professionals in more than 50 offices around the US, in Canada and in Europe. PCG's Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. We are seeking a strategic communications leader to support our evolving Corporate Technology function. S/he will have significant change communication experience and 7+ years of experience driving internal / organizational communication. S/he will develop communication strategies to facilitate the achievement of leadership objectives, develop communication strategies to successfully position initiatives, and work with senior leaders to support the function's internal communication needs. Position will be a part of the Chief Information Officer's Senior Leadership Team and work closely with other Corporate Technology leaders. Responsibilities Communication Strategy• Creates and leads an annual strategic internal communication planning process.• Facilitates a process with leadership to set the internal strategic communication agenda.• Based on the communication agenda, works with leaders (i.e., CIO, CTO, PMO, and other key stakeholders) to develop the strategic messages and plan to drive the agenda throughout the year.• Anticipates and plans internal communication strategies for organizational changes and specific events.• Provides quarterly strategic internal communication plan updates to the Corporate Technology leadership team.• Leverages knowledge of communication and the employee mindset to advise and assist the senior leadership team's decision-making. Communication Infrastructure and Administration• Responsible for overall effectiveness of Technology function internal communication.• Produces valuable feedback and shares it directly with leaders to highlight issues and provides recommendations to address those issues.• Establishes, maintains, and serves as the keeper of internal communication processes, standards, and best practices.• Develops communication standards in policies, processes, and tools for Technology function (in line with firm brand guidelines).• Identifies and ensures the production, ongoing maintenance, and evaluation of appropriate vehicles for communication.• Manages functional communication portfolio, with ongoing reassessment, adding new communication vehicles or channels when necessary and valuable for the function.• Measures the effectiveness of communication within the function.• May take on chief-of-staff responsibilities for Chief Information Officer, completing tasks such as creating agendas for and facilitating leadership meetings, overseeing project management of key strategic initiatives.• May have supervisory responsibilities for operational and/or communications staff within Corporate Technology. People / Relationship Management• Supports Chief Information Officer's communication needs (as main client), and subsequently those of his/her direct reports, as needed.• Identifies the relational requirements needed for effectively executing the communication infrastructure and strategies, including relationships with key partners in the practice areas and in the corporate marketing group.• Works with senior leadership on an ongoing basis and acts as leadership's trusted communication advisor.• Actively builds and manages relationships across the organization to promote the strategic message agenda, identify communication opportunities, and foster collaboration and mutual support. Communication Content, Process, and Delivery• Designs and develops content to achieve communication strategies and objectives.• Translates senior leadership messages into communications that are appropriate for the audience(s).• Works with appropriate levels of leadership to manage the approval process for all communications. Qualifications * Proven track record using communication to move employees through change.• Significant experience working in environments of change—ideally in an Information Technology environment.• Ability to meet deadlines while managing competing priorities and heavy workloads.• Proven writing capabilities for a variety of formats, including organizational communications and presentations.• Comfortable dealing with senior leaders / executives and demonstrates an ability to counsel management, while also facile working with staff at all levels.• Excellent interpersonal and verbal communications skills.• Strong experience working with Microsoft PowerPoint and basic graphic design.• Extraordinary attention to detail. Education: Bachelor's degree, preferably in communications, public relations, or journalism. Masters degree is a plus.Experience: 7+ years of communications experience, with five or more years of experience in internal, organizational, or corporate communications. Experience in Technology function is preferred. #LI-AH1 #D-PCG Public Consulting Group Dallas TX

Technology Specialist III