Technology Spec Sr., Data Center Expert (Weekend Night Shift, Thursday - Sunday, 8Pm - 6Am Est)

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

This position can we based in Richmond or Ashburn VA. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.

POSITION OVERVIEW:

As Technology Specialist Sr. in Network Implementation team, you will provide network change implementation support within our 24 by 7 enterprise production data centers.

Your primary focus is flawless execution of network hardware, software, and configuration changes as per documented standards. You will be responsible for validating that changes are documented accurately in accordance with our engineering standard runbooks. You will execute pre-change / post-change validation checks, and successfully implement changes without client impact.

The position will be Weekend Night Shift, Thursday

• Sunday, 8pm

• 6am EST. The role will be filled at the Richmond, VA or Ashburn, VA with preference given to those with ability to support both data centers. You will report to the Network Implementation Manager within the Change Engineering division.

JOB DUTIES REQUIRED FOR THIS POSITION:

Change Implementation Team -

• Executes network break/fix changes and scheduled project deployments.

• Drives change implementation to data center, business office, branch, and ATM networks.

• Executes single device and large-scale deployments of hardware, software updates, and configurations.

• Focuses on continual improvement via automation, and processes, to drive change standardization and success.

Change Implementation Team Candidate responsibilities for this role (non-exhaustive) -

• Onsite network engineer responsible for installing/replacing network devices and components such as switches, routers, and cabling.

• Functions as part of a virtual team supporting other technology disciplines as needed.

• Develops and maintains technical, operational, and service procedures.

• Responsible for managing component inventory.

• Creates and submits change requests in accordance with established processes.

• Supports incident resolution and root cause analysis of production problems.

CANDIDATE ATTRIBUTES:

The candidate that fills this role will be extremely organized and detail focused. Strong network deployment and troubleshooting experience is required. You must have several years of network support experience at layer 1 through 3 and previous onsite data center hardware support experience.

• Technical leadership skills to review and challenge change plans ensuring successful implementation.

• Must be organized and able to create and follow processes, from planning and pre-validation to execution and validation.

• Self-directed analytical skills with the ability to assess new environments and drive improvement.

• Critical listening skills to accurately evaluate requests and provide precise feedback.

• Excellent verbal communications skills in areas with electronic equipment background noise.

• Strong documentation skills for runbook creation and change status/summaries.

• Collaboration skills to work with others to drive issue resolution and to knowledge sharing.

• Ability to lead technical troubleshooting calls and escalate when necessary.

• Innovative, proactive, and process-oriented mindset that is focused on generating ideas and executing initiatives to drive team efficiency.

TECHNICAL / KNOWLEDGE REQUIREMENTS:

• Experience with carrier class Data Center circuits and equipment.

• Cisco Router/Switch hardware and software operation.

• Arista Switch hardware and software operation.

• Arista CVP device management experience.

• Layer 2 protocols such as VLANs, Spanning Tree

• Layer 3 routing protocols such as EIGRP, BGP, OSPF

• TCP/IP and related protocols

• Basic knowledge of network packet capture tools such as Wireshark, WildPackets, etc.

• ITIL Foundations or experience with concepts such as Request, Incident, Problem and Change

• CCNA preferred.

• CCNP preferred.

• Scripting experience.

• Experience with ServiceNow or other large-scale processes and change management platforms.

Job Description

• Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure. May support analysis and report generation, exception processing and service management. Implements new products, services, and operational solutions as well as augments existing capabilities.

• Performs advanced administration requiring sound and thorough knowledge of specified operational products /services.

• Provides technical operational, analytical and research support to technical teams through both written and verbal communications.

• Drives incident resolution and root cause analysis of production problems.

• Develops and maintains technical, operational and service procedures, as well as process workflows for operational/applications teams.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused

• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk

• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Hardware Infrastructure

• Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.

IT Standards, Procedures & Policies

• Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Problem Solving

• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Process Management

• Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Server Software

• Knowledge of and ability to configure, install, and support the functions, features and facilities of multi-user operating systems to manage network resources.

System and Technology Integration

• Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms.

Systems Software Infrastructure

• Knowledge of software technology, and the ability to plan global, regional and local software architecture and infrastructure components.

System Testing

• Knowledge of and the ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.

System Testing Tools

• Knowledge of and the ability to use tools and techniques for automating, simplifying and enhancing system testing.

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

The position will be Weekend Night Shift, Thursday

• Sunday, 8pm

• 6am EST.

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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