Technology Solutions Training Manager

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Closing Date:

05/10/2024

Type of Position:

Professional Staff - Project/Program Administration

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

Data Management

Department's Website:

Summary of Job Duties:

The technology solutions training manager is part of the Enterprise Applications and Data Services (EADS) Department within the University Information Technology Services (UITS) organization. This role reports to the Director of Enterprise Data Services and is a key contributor in the comprehensive knowledge management system. The knowledge management system at the University of Arkansas is comprised of a network of people, processes, and technology that enables the storage, organization, sharing, and retrieval of organizational knowledge. This role is focused on technical training and professional development of IT workers including ongoing needs assessment, curation of available resources, design and development of materials, and evaluation of initiatives.

This position is responsible for:

• Developing relationships with staff in IT roles across campus to ascertain technical training needs and implement programs to meet those needs

• Developing relationships with other positions on campus responsible for training and professional development to share best practices and leverage resources

• Planning the technical training strategy to support new initiatives, scheduled projects, and operational requirements of IT work at the university

• Managing programs and resources for technical training in response to university needs

Other duties as assigned.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

This position is eligible for remote work.

Qualifications:

Minimum Qualifications:

• Bachelor's degree or equivalent work and education experience

• Excellent written communications skills as evidenced by application materials

• Experience working in a higher education environment

• Experience working cross-functionally with technical and non-technical individuals

• Experience designing learning resources

Preferred Qualifications:

• Demonstrated exceptional interpersonal and leadership skills in collaboration, facilitation, and negotiation

• Experience prioritizing project tasks and managing resources

• Significant experience assessing, revising, implementing and supporting learning resources

• Experience with change management related to large enterprise system deployments

Knowledge, Skills, and Abilities:

• Knowledge and understanding of a higher education organization, including goals and objectives, and policies and procedures

• Knowledge of Microsoft Office Applications, authoring software, content management tools, web-conferencing tools, video production and editing tools, learning management systems, IT Service Management tools

• Knowledge of project management principles, business case development, and organizational change management

• Exceptional written and oral communication skills

• Comfort with ambiguity and responsive to changing circumstances

• Ability to manage competing priorities and a wide range of stakeholders

• Ability to work independently and solve problems with limited supervision

• Ability to provide direction and use interpersonal influences to gain goal alignments with results versus activity-oriented outcomes

• Ability to have a positive attitude and a proactive and creative approach to problem-solving

• Ability to have a commitment to inclusive and diverse practices that recognize intersectionality and multiple identities

Additional Information:

Salary Information:

$72,000-$76,000 commensurate with education and experience

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Julia Menke, Sr. HR Partner, Jmenke@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

N/A

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes